SwitchThink Solutions ยท 1 day ago
Service Desk Specialist III - ST
Phoenix, AZ
Full-time
Onsite
Senior Level
6+ years expSwitchThink Solutions is seeking a Service Desk Specialist III who will provide Tier 3 support for hardware, software, and enterprise systems. This role is responsible for managing the end-user compute lifecycle and administering SCCM for software deployment and compliance.
Financial ServicesInformation ServicesInformation Technology
Responsibilities
Provide Tier 3 support for hardware, software, and enterprise systems
Manage end-user compute lifecycle (imaging, deployment, refresh)
Administer SCCM for software deployment, patching, and compliance
Perform vulnerability management and remediation for endpoints
Provide application lifecycle support (deployment, updates, retirement)
Maintain and update knowledge base and documentation
Perform other related duties as assigned
Qualification
Required
Vocational School or some college courses; Information Technology or Information Systems preferred required
6+ years of progressive IT support experience, including at least 3 years in endpoint management and SCCM administration required
Advanced troubleshooting and problem-solving across hardware, OS, and enterprise applications required
Expertise in end-user compute lifecycle management (imaging, deployment, refresh) required
SCCM administration for software deployment, patching, and compliance required
Endpoint vulnerability management and remediation required
Application lifecycle support (deployment, updates, retirement) required
Familiarity with PowerShell scripting for automation required
Strong customer service, technical reasoning, and excellent written and verbal communication skills required
Effective Time Management And Prioritization Skills Required
Preferred
Bachelor's degree in an IT related major preferred
1+ years experience in financial services preferred
Licenses/Certifications A+ preferred
Licenses/Certifications ITIL Foundation preferred
Licenses/Certifications Microsoft 365 Endpoint Administrator preferred
Company
SwitchThink Solutions
SwitchThink Solutions is an IT services & consulting, and credit union professionals firm.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Butler
Chief Executive Officer
Recent News
Company data provided by crunchbase