ASSA ABLOY Opening Solutions Americas · 1 day ago
Account Representative
Lititz, PA
Full-time
Onsite
Entry, Mid Level
2+ years expASSA ABLOY Opening Solutions Americas is a global leader in access solutions, and they are seeking an Account Representative to support their customers and sales team in a manufacturing environment. The role involves interacting with customers, processing orders, providing technical support, and ensuring customer satisfaction from start to finish.
Building Materials
Responsibilities
Interact with customers to provide product information, process orders, resolve issues, and deliver technical support
Manage new and existing relationships, provide quotes, and ensure customer satisfaction from start to finish
Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person
Submit orders, provide quotes/estimates, and communicate product features and benefits
Support the Sales team in closing deals and meeting customer needs
Provide technical support for installation and troubleshooting of door hardware products
Investigate and resolve customer complaints, escalating when necessary
Research special product orders and coordinate with procurement for sourcing
Maintain accurate records of customer interactions and order tracking
Prepare RMAs for returns and shipping discrepancies
Contribute to sales materials and customer communications
Special assignments as required
Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards
Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
Qualification
Required
High School Diploma, GED, or Associate degree (or equivalent experience)
2–5 years of sales/customer service experience
Strong written and verbal communication skills
Excellent organizational and reasoning abilities
Proficiency in MS Office
Ability to work independently and collaboratively
Strong decision-making skills and attention to detail
Benefits
Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
Company
ASSA ABLOY Opening Solutions Americas
ASSA ABLOY Opening Solutions Americas provides a complete range of door opening products for access solutions in homes, businesses, and institutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Leon Motmans
CFO - Commercial Segment
Wade Jenke
EMS Group Chief Financial Officer
Company data provided by crunchbase