Bunzl Distribution NA · 1 day ago
Customer Experience Business Analyst
Morton Grove, IL
Full-time
Onsite
Senior Level
$65K/yr - $75K/yr
5+ years expBunzl Distribution NA is a global leader in various industries including Cleaning & Hygiene and Health Care. They are seeking a Customer Experience Business Analyst to enhance customer experience through data-driven insights and advanced Power BI programming skills, collaborating with project managers and internal departments to drive projects to completion.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Manage all assigned projects and tasks to completion in conjunction with the designated project timeline (following best practices and established process)
Manage internal customer communications related to projects and tasks (responsive, positive, polished, drive to closure, etc.)
Leverage Power BI (including DAX and Power Query) to design, develop, and maintain interactive dashboards and reports that provide actionable insights across business functions
Collaborate with Customer Experience Project Managers to support project execution by delivering timely, accurate, and visually compelling data solutions
Ensure the integrity and accuracy of data submissions and maintain data pipelines that support ongoing reporting needs
Participate in the testing and implementation of new data processes and tools, ensuring alignment with business goals and user requirements
Partner with cross-functional teams, including inventory management, sourcing, and finance—to resolve data-related issues and support continuous improvement initiatives
Document data models, report logic, and dashboard functionality to support knowledge transfer and scalability
Demonstrate a basic knowledge of all facets of the new customer onboarding process and execute appropriate tasks as needed. Proactively escalate when necessary
Provide guidance and support for activities related to customer exit process and execute appropriate tasks as needed. Proactively escalate when necessary
Maintain accuracy in all relevant data submissions
Utilize BRS Best Practices including usage of all recommended software and tools per established criteria
Qualification
Preferred
Bachelor's degree preferred
Minimum of 5 years of experience related to data analysis and data management and producing independent work products preferred
Experience designing and developing interactive dashboards, reports, and visualizations tailored to business needs
Familiarity with integrating Power BI with various data sources such as SQL Server, Excel, SharePoint, and cloud platforms a plus
High level of excel proficiency
Project management & AS400 experience as well as retail or supply chain industry experience a plus
Benefits
Medical, Dental & Vision Benefits first of the month following 30 days
Flex Care and Health Care Spending Account
Life Insurance
Paid Time Off - Vacation, Sick, Holidays and Personal Time
Parental Leave
401K with generous company match
Tuition Reimbursement program
Company
Bunzl Distribution NA
Bunzl Distribution USA, Inc.
5001-10000 employees
H1B Sponsorship
Bunzl Distribution NA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (5)
2022 (5)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Jim McCool
Chief Executive Officer
Recent News
Company data provided by crunchbase