ASM ยท 6 days ago
Specialist I, Customer Service
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelASM is a leading company in semiconductor technology, known for its innovative culture and commitment to diversity and sustainability. As a Customer Service Specialist, you will manage the order management process, ensuring coordination from quote creation to delivery tracking while collaborating with various internal teams to drive operational excellence.
ElectronicsManufacturingSemiconductor
Responsibilities
Manage all aspects of Sales Order Management, including open orders, quote creation, and delivery tracking
Oversee I&Q and Warranty Order Management, including MRP runs, internal PO creation, delivery tracking, and expediting
Collaborate across the organization with key stakeholders in Procurement, Planning, Logistics, Manufacturing, Finance, and Service teams
Take ownership of the Complete Kit Management Program
Qualification
Required
BS degree
Experience as a CSR or Spares Planner, preferably in the semiconductor equipment industry
Proven customer support experience
Fluent English communication skills
Proficiency in Excel and SAP
Ability to learn and apply new information or skills
Strong multitasking, prioritization, and time management abilities
Preferred
Experience in semiconductor equipment industry (preferred)
Demonstrated ability to work effectively in cross-functional teams
Strong problem-solving skills and attention to detail
Adaptability in a fast-paced, dynamic environment
Company
ASM
ASM is a supplier of semiconductor equipment, materials and process solutions addressing the wafer processing.
Founded in 1968
1001-5000 employees
H1B Sponsorship
ASM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1981-05-22IPO
Leadership Team
Charles Dean del Prado
President & CEO
Recent News
2025-12-08
ASM International NV
2025-10-29
Company data provided by crunchbase