Leggett & Platt · 1 day ago
Customer Service Representative
Lexington, NC
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrLeggett & Platt is committed to enhancing lives by delivering quality products and offering rewarding careers. They are seeking a Customer Service Representative to provide exceptional support to customers, including troubleshooting issues and ensuring a positive customer experience.
FurnitureManufacturingProduct Design
Responsibilities
Provide daily troubleshooting to include answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation for warranty and non-warranty customers
Diagnose and evaluate individual case information to provide repair support and determine if issue is warrantable
Being able to effectively negotiate a win-win resolution with non-warranty customers
Record details of cases in CRM, as well as actions taken
Provide amazing service by meeting a set of daily and monthly metrics with a positive attitude
Provide general customer service functions as required, such as but not limited to placing orders, parts look-up, processing payments, and pricing inquiries
Effectively communicate escalations to next level of authority
Other duties as assigned
Qualification
Required
High School Diploma
Ability to maintain and protect customer information with strict confidentiality
Strong customer service orientation
Aptitude, self-discipline, and tenacity to learn
Patient, conscientious, and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly
Must have attention to detail and strong ability to multi-task
Strong research and documentation skills
Solid problem analysis and resolution skills
Ability to read and comprehend simple to complex instructions and detailed correspondence
Quick to identify problems, form solutions, and execute step-by-step troubleshooting procedures
Ability to efficiently use Microsoft Office Suite (including Access)
Be flexible to schedule changes or additional coverage, particularly during peak periods
Reliable attendance and punctuality are critical to successful performance in this role
Must be able to sit or stand at a personal computer for a reasonable length of time troubleshooting and inputting information
If you are a Bi-lingual candidate, you must be fluent in English and Spanish
This is NOT a work from home position
Training hours are Monday – Friday 11:30am – 8:00pm
Training starts February 2, 2026
Benefits
Career-growth and lots of learning opportunities for aspiring minds.
Monthly cakes, free coffee, and more!
Company
Leggett & Platt
Leggett & Plat, which pioneered sleep technology when it introduced its bedspring more than 125 years ago.
Founded in 1883
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-03-25Post Ipo Debt
1978-01-13IPO
Leadership Team
Dennis Park
Sr. Vice President
Scott Douglas
Senior Vice President - General Counsel & Secretary
Recent News
2025-11-07
TradingView
2025-11-01
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