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Gusto · 21 hours ago

Senior Staff Content Designer, Pay Group

LA Metro Area

Full-time

Hybrid

Senior Level, Lead/Staff

$172K/yr - $215K/yr

Gusto is on a mission to grow the small business economy, supporting over 400,000 small businesses across the country. The Senior Staff Content Designer will lead content design for Gusto's Pay Group, shaping how interactions and intelligent systems come together to enhance payroll experiences.

Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware

Responsibilities

Proactively gather context on product roadmaps across your scope, and prioritize the initiatives where you’ll have the most impact

Ship customer-facing UI content, content hierarchies, user flows, and information architectures. You’ll do this independently in some cases, but mostly by pairing with cross-functional partners across product design, product management, and engineering

Collaborate with design leaders to set UX direction at the feature and product level

Partner with our platform teams to leverage and evolve our use of AI, both at the company level and on specific projects

Support cross-functional teams in refining their own UI content and learning basic content design skills

Qualification

Content DesignInformation ArchitectureUX DesignAI ExperienceContent Quality AdvocacyCustomer-facing ProductsCross-functional Collaboration

Required

Demonstrated experience prioritizing focus across a number of opportunities and articulating prioritization and tradeoff decisions

Experience shipping customer-facing products, not just documentation and frameworks, with examples of features played a key role in designing and shipping

Ability to demonstrate how you've championed content quality across an organization and improved teams' content skills and ways of working

Well-rounded content design practice, ideally including aspects of information architecture, UX design (especially information hierarchies and user flows), and evaluative research

Ability to demonstrate structural and strategic impact on past projects

Demonstrated ongoing efforts to educate yourself and learn about AI