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The Pharmacy Hub · 2 days ago

Customer Support Specialist

Fort Lauderdale, FL

Full-time

Onsite

New Grad, Entry Level

$19/hr - $20/hr

The Pharmacy Hub is a company that collaborates with various healthcare providers to deliver essential products directly to patients. As a Customer Support Specialist, you will ensure customer satisfaction by handling inquiries related to orders and providing timely follow-ups, serving as the primary point of contact for customers across various channels.

Health Care

Responsibilities

Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally

Prioritize and manage a high volume of tickets to ensure timely resolution

Answer incoming customer calls, providing assistance with order-related questions and concerns

Effectively communicate product information, policies, and procedures to customers

Track and follow up on customer orders to ensure timely delivery and address any delays or issues

Provide customers with updates on their order status and resolve any discrepancies

Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience

Build and maintain positive relationships with customers through exceptional service

Document customer interactions and feedback to improve service quality

Qualification

Customer service experiencePharmacy software familiarityNumerical aptitudeMicrosoft Excel proficiencyFluent in EnglishBilingual in SpanishProven multitasking abilityClinical backgroundCommunication skillsInterpersonal skills