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Redstone Federal Credit Union · 1 day ago

Assistant Manager, Card Programs

Huntsville, AL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Redstone Federal Credit Union is focused on providing quality financial services, and they are seeking an Assistant Manager for their Card Programs Department. The role involves managing the day-to-day activities of various card programs, ensuring operational effectiveness, and leading a team to meet the Credit Union's strategic goals.

BankingFinancial Services

Growth Opportunities

Responsibilities

Supports management in performing card program functions including operating budget, portfolio projections, profitability, vendor relationships, internal controls and implementation of process improvements and/or system upgrades or replacements

Assists in monitoring Card Program initiatives to ensure on-going effectiveness and performance metrics

Ensures quality control and adequate testing have been conducted to ensure product stability, performance, compliance and operational standards are met

Assists in planning, organizing, evaluating and managing the work of staff within the department; utilizes department resources effectively; implements plans, programs and work processes and procedures necessary to achieve designated results; coordinates and integrates assigned functions within the department and across the Credit Union

Participates in establishing business, operational and member service plans and initiatives to meet Credit Union goals and objectives

Provides leadership and works with supervisors and staff to develop and retain highly competent, member service oriented staff through training and day-to-day management practices that support the Credit Union’s mission and strategic goals

Assists with establishing performance requirements and objectives for staff; monitors and evaluates their performance; provides coaching and development opportunities; finds ways to recognize performance; addresses performance deficiencies and takes disciplinary action, if warranted, in accordance with Credit Union’s policies and procedures

Collaborates with information technology, multiple vendors, and other departments as needed

Continually seeks process improvement for area of responsibility; ensures thorough testing and documentation is completed for all implemented changes

Ensures the Credit and Debit channels are consistently available and reliable through analysis, testing and implementation of disaster recovery plan and system critical functions; provides after hours supervision and ensures security procedures are in place

Maintains 3rd party vendor relationships for both Credit and Debit Card services and products; researches and analyzes industry trends regarding new Debit and Credit products

Finds ways to continually improve the efficiency of departmental processes to provide the best service to our members

Develops teamwork and collaborative relationships within the Credit Union

Promotes the Credit Union by participating in community involvement and special events

Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics

Delivers friendly, caring service to internal and external members

Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures

Follow all physical and online security procedures and maintain strict confidentiality of all member information

Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services

Works scheduled hours and maintains punctuality

Performs other related duties as assigned or requested

Qualification

Card payments experienceManagement experienceBusiness analysisVendor relationship managementProcess improvementCustomer serviceTeamworkCommunication skillsProblem-solvingTime management