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Citizens Medical Center · 1 week ago

Office Manager - Urology Clinic (FT)

Victoria, TX

Full-time

Onsite

Senior Level

5+ years exp

Citizens Medical Center is a not-for-profit community hospital known for compassionate patient care and clinical expertise. The Office Manager is responsible for the administration and coordination of clinic staff, ensuring efficient operations and effective communication among healthcare professionals and external contacts.

Health CareHospitalMedical

Responsibilities

Handle the hiring, firing, training and promotions of clinic support personnel, ensuring interim and annual evaluations are completed timely. (EF)

Determine training and development programs for clinic support staff, developing on-the-job and/or in-service training programs and arranging for such opportunities. (EF)

Ensure that the assigned CMP practice is adequately staffed with trained support personnel, evaluating job workloads to ensure equitable distribution and determining whether reduction or additions in personnel are necessary. (EF)

Listen and respond to medical and other staff to hear complaints, accept ideas, consult and act as a liaison between assigned clinics and CMP Practice Manager. (EF)

Ensure that all equipment within assigned clinics is maintained in good repair or is replaced as needed and that physical environment is safe

Ensure all billable services are captured, posted and remitted to CMP Business Office, on a timely basis by developing and implementing processes and facilitating coordination between providers, staff and CMP Business Office. (EF)

Support and supervise the clinics’ billing systems and collection processes, ensuring proper administration of clinic/hospital policies and procedures are taken on accounts receivable and collection accounts. (EF)

Ensure all policies regarding cash handling, POS collections and accurate data entry of patient demographic and insurance are followed. (EF)

Continuously review all factors affecting the cost of administration and the operation of assigned clinics, taking necessary corrective action to keep costs commensurate with administrative objectives. (EF)

Adheres to organization-wide and other applicable policies and procedures

Day-to-day performance complies with the hospital’s Service Excellence Behavioral Expectations

Performs within the prescribed limits of the hospital’s Ethics, Compliance and Confidentiality Program guidelines

Performs within professional Scope of Practice at all times

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time