Kelly · 1 day ago
Customer Support Specialist
Plano, TX
Full-time
Onsite
Entry, Mid Level
2+ years expKelly is a company dedicated to providing exceptional customer service and order fulfillment. They are seeking an Order Management & Customer Support Specialist to guide customers through order processes, coordinate deliveries, and maintain accurate order management in SAP and Salesforce.
OutsourcingProfessional Services
Responsibilities
Champion Customer Service: Guide customers through order identification and after-sales support, including order creation, payment processing, invoice issuance, and dispute resolution—making sure every customer experience is top-notch
Coordinate Deliveries: Work closely with internal teams and customers to arrange inventory movement, monitor repair order status, and guarantee shipments are accurate and on time
Maintain Accuracy: Manage orders in SAP and customer cases in Salesforce (including creation, cancellation, and month-end closing), keeping workflows smooth and error-free
Drive Results: Quickly process credit card payments, issue invoices, and resolve invoice issues to maintain high customer satisfaction
Collaborate & Communicate: Interface with colleagues and customers to keep everyone informed and ensure seamless operations
Qualification
Required
Associate's degree from an accredited university/college plus at least 2 years' experience in order fulfillment, management, or customer service, and 2 years' experience using SAP or a similarly complex ERP system
High school diploma/GED with 4 years' experience in order fulfillment, management, or customer service, and 4 years using SAP or a similarly complex ERP
Tech-Savvy: Proficient with SAP and Salesforce (or similar ERP/CRM platforms)
Customer-Focused: Excellent communication and relationship-building skills for both internal and external customers
Detail-Oriented: Exceptional organizational skills with the ability to manage multiple priorities and tasks
Problem Solver: Strong ability to resolve invoice disputes and order discrepancies with professionalism and urgency
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase