American Airlines · 1 day ago
Analyst/Sr Analyst, Operations Administration
Dallas, TX
Full-time
Onsite
Mid, Senior Level
3+ years expAmerican Airlines is a leading airline company seeking an Analyst/Sr Analyst for their Operations Administration team. The role involves supporting strategic efforts to improve operational efficiencies, leveraging data-driven solutions, and collaborating with cross-functional teams to enhance the team member experience.
AerospaceAutomotiveTransportationTravel
Responsibilities
Proactively identify opportunities to leverage AI and advanced analytics to predict attendance trends, automate manual processes, and recommend targeted interventions
Continuously scan industry trends and emerging technologies to introduce 'out of the box' strategies for process efficiency and optimization
Translate complex data into actionable insights and present findings to senior leadership and stakeholders, ensuring recommendations are practical and measurable
Identify and develop solutions to streamline processes, reduce manual workload, and achieve organizational objectives
Lead cross-functional projects aimed at reducing lost time, enhancing efficiencies, aligning processes and centralizing key administrative functions
Develop project plans, timelines, and resource allocations using industry-standard tools to ensure successful execution
Monitor project progress, manage risks, and adjust strategies to meet evolving business needs
Facilitate workshops, stakeholder meetings, and task forces to drive engagement and consensus
Track key performance indicators and project outcomes
Performs other projects as assigned
Qualification
Required
Bachelor's Degree or equivalent experience
3+ years of related experience in customer service industry
Strong critical thinking and creative problem-solving skills; able to challenge the status quo and propose innovative solutions
Demonstrated ability to drive cross-functional projects and influence stakeholders at all levels
Demonstrates experience and proficiency in leveraging AI/ML tools to drive process efficiency and effectiveness
Experience working in fast-paced, ambiguous environments and adapting to shifting priorities
Excellent communication and presentation skills, with the ability to influence decision-makers and drive consensus
Ability to effectively coordinate multiple projects at the same time and presenting comfortably in front of large groups and Sr. Leadership
Ability to work and make decisions independently with minimal supervision as well as function effectively as a member of a team
Preferred
Prior knowledge of working with a contract labor group
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
Dallas Morning News
2026-01-11
The Philadelphia Inquirer
2026-01-09
Nassau Guardian
2026-01-09
Company data provided by crunchbase