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OnPoint Community Credit Union · 1 week ago

Bilingual Teller - 205 Place

Portland, OR

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

0+ years exp

OnPoint Community Credit Union is the largest community owned credit union in Oregon, focused on investing in employees and members. The Teller role involves providing exceptional service to members by handling financial transactions and promoting additional products and services.

BankingConsultingFinancial ServicesInsurance

Comp. & Benefits

Responsibilities

Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met

Processes and accurately document all teller transactions according to established procedure

Understands and determines acceptability of negotiable items and member identification

Identifies and addresses members’ questions and concerns to offer solutions

Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate

Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome

Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them

Maintains cash drawer and balances within guidelines established by Credit Union

Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time)

Perform any additional duties as required by the Management Team

Actively work to meet or exceed product and service cross-sale goals

Qualification

Bilingual skillsCash handling experienceCustomer service experienceBasic computer skillsSelf-management skillsInterpersonal communicationProblem solvingOrganization skills

Required

High School graduate or GED required

A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required

Ability to coordinate a variety of assignments simultaneously and prioritize work

Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union

Proficient in counting cash, arithmetic, ten-key calculator and basic computer skills

Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills

Ability to comprehend and adhere to compliance requirements

Able to assist or lift 50-pound bags of coin

Stands for extended periods of time as required (up to four hours at a time)

Demonstrates a sense of urgency when assisting members