Oracle · 4 days ago
Group Sales Manager- The Langham Pasadena
USA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $83K/yr
3+ years expOracle is associated with Langham Hospitality Group, which comprises a family of distinctive hotel brands. The Group Sales Manager will be responsible for prospecting, building customer relationships, and achieving room night and revenue goals in designated markets, particularly within the National Association Market.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them
Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel
Completes ROIs on new initiatives not previously budgeted
Conducts disciplinary action if necessary
Manages own travel expenses and expense reports within the budget parameters of the hotel
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures
Attend departmental and hotel meetings as required
Promote the financial success of hotel by ensuring all bookings are profitable for entire hotel
Seeks new opportunities to generate revenue for the hotel
Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives
Manages relationships and lead processes for their designated GSOs and GSAa, Starcite and Helms Briscoe Contacts, CVBs; communicates hotel information, and ensure prompt and thorough response to inquiries
Participates in The Langham Lead referral program
Always applies the principles of trust, honesty, respect, integrity and commitment
Ensures daily line-ups occur and participates with the Group Sales Department in daily line up
Attend other Department Line-ups to share Group Sales activity and solicit feedback for the Sales Team
Promote positive relations with guests and employees
Maintain good relationships with counterparts at competing hotels; promote all Langham Hotels whenever possible
Ensure paperwork is processed to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner
Follow up with departments after Meeting Planner Survey
Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results
Consistently meets/exceeds personal room night and revenue production goals within stated guidelines
Manages completion of new projects as they arise
Maintains complete knowledge of all hotel services/features and hours of operation
Maintains complete knowledge of computer according to specifications
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift
Handle guest complaints by following instant pacification procedures ensuring guest satisfaction
Maintain high level of knowledge of Langham Hotels
Maintain high level of knowledge of the competition's product
Follow the strategies of the Marketing Plan, including travel for sales calls and trade shows
Meet solicitation and maintenance call requirements, make outside sales calls, handle all incoming inquiries
Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and telephone etiquette
Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day
Plan and prepare appointments for sales trips, follow-up in a timely manner
Entertain customer in all outlets as necessary
Always book 'smart' in respect to patterns and parameters detailed in Delphi or as instructed by the Director of Revenue Management
Proactively identifies and develops talent within the organization
Will be an active recruiter of potential team members
Uses all available on the job training tools for employees; participates and conducts training when appropriate; ensures self and direct reports attend appropriate core training classes
Manages employee progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to SOPs
Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Actively solicits feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of Human Resources as necessary
Celebrates successes and publicly recognizes the contributions of team members
Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
Enlivens the Langham Standards within the Sales Department and the hotel
Attends different departmental Line-up meetings and communicates information to/from Sales Department
Voice concerns or opportunities to the Director of Group Sales on behalf of the Group Sales Team
Supports Public Relations' initiatives
Supports Transient Sales business initiatives
Qualification
Required
Extensive prospecting skills
Ability to build loyal customer relationships
Keen business sense to consistently meet and/or exceed room night and revenue goals within designated markets and territories (National Associations and Southeast)
Preferred experience in a luxury hotel where revenue goals were met
Established knowledge of and excellent relationship within the National Association Market
Exceptional customer service skills to manage high level vertical accounts
Ability to manage and balance travel demands while addressing client and hotel expectations seamlessly
Ensure excellent response times and deadlines as set forth by Director of Group Sales
Demonstrate a strong work ethic and dedication to successful results
Ensure business being booked follows established booking guidelines including group room allocations, preferred patterns, appropriate allocation of function space, and meeting Hotel expectations
Lead by example and take on projects from the Director of Group Sales
Assist in the development of Group Sales Managers and Administrative Assistants
Improve the overall performance of the Group Sales Department
Support all Corporate and hotel initiatives as needed
Ability to build strong relationships with both the Operations team and the Sales team
Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies
Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel
Completes ROIs on new initiatives not previously budgeted
Conducts disciplinary action if necessary
Manages own travel expenses and expense reports within the budget parameters of the hotel
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures
Attend departmental and hotel meetings as required
Promote the financial success of hotel by ensuring all bookings are profitable for entire hotel
Seeks new opportunities to generate revenue for the hotel
Eliminates insular thinking by fostering a positive climate for work relationships and teams
Manages relationships and lead processes for their designated GSOs and GSAa, Starcite and Helms Briscoe Contacts, CVBs
Communicates hotel information and ensures prompt and thorough response to inquiries
Participates in The Langham Lead referral program
Applies the principles of trust, honesty, respect, integrity and commitment
Ensures daily line-ups occur and participates with the Group Sales Department in daily line up
Attend other Department Line-ups to share Group Sales activity and solicit feedback for the Sales Team
Promote positive relations with guests and employees
Maintain good relationships with counterparts at competing hotels
Ensure paperwork is processed to clients, other departments, etc., within a timely manner
Complete all assigned paperwork within a timely manner
Follow up with departments after Meeting Planner Survey
Proactively ensures that others have the accountability, authority and resources necessary to manage work execution and drive for results
Consistently meets/exceeds personal room night and revenue production goals within stated guidelines
Manages completion of new projects as they arise
Maintains complete knowledge of all hotel services/features and hours of operation
Maintains complete knowledge of computer according to specifications
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift
Handle guest complaints by following instant pacification procedures ensuring guest satisfaction
Maintain high level of knowledge of Langham Hotels
Maintain high level of knowledge of the competition's product
Follow the strategies of the Marketing Plan, including travel for sales calls and trade shows
Meet solicitation and maintenance call requirements, make outside sales calls, handle all incoming inquiries
Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and telephone etiquette
Anticipate and respond to all customer needs within a timely manner
Acknowledge all customers, however busy and whatever time of day
Plan and prepare appointments for sales trips, follow-up in a timely manner
Entertain customer in all outlets as necessary
Always book 'smart' in respect to patterns and parameters detailed in Delphi or as instructed by the Director of Revenue Management
Proactively identifies and develops talent within the organization
Will be an active recruiter of potential team members
Uses all available on the job training tools for employees
Participates and conducts training when appropriate
Ensures self and direct reports attend appropriate core training classes
Manages employee progressive discipline procedures for areas of responsibility
Ensures hotel policies are administered fairly and consistently
Ensures disciplinary procedures and documentation are completed according to SOPs
Ensures regular on-going communication is happening in all areas of responsibility
Creates awareness of business objectives and communicates expectations
Recognizes performance and produces desired business results
Establishes and maintains open, collaborative relationships with employees
Actively solicits feedback, utilizes an 'open door' policy and reviews employee satisfaction results
Ensures employees are treated fairly and equitably
Constantly strives to improve employee retention
Brings issues to the attention of Human Resources as necessary
Celebrates successes and publicly recognizes the contributions of team members
Actively pursues learning and self-development to enhance personal, professional and business growth
Shares learning; demonstrates depth of knowledge in technical or specialized area
Enlivens the Langham Standards within the Sales Department and the hotel
Attends different departmental Line-up meetings and communicates information to/from Sales Department
Voice concerns or opportunities to the Director of Group Sales on behalf of the Group Sales Team
Supports Public Relations' initiatives
Supports Transient Sales business initiatives
Excellent verbal and written English communication skills
Ability to travel on sales trips out of town for multiple nights as event schedule and business opportunities dictate
Computer literate in MS Word and Excel
Computer literate with Delphi preferred
High School Diploma
3 + years of sales experience in the hospitality industry
Proven track record of a consistent ability to meet/exceed sales goals
Preferred
College degree
Experience at a luxury hotel, AAA Five Diamond and/or Mobil Five Star
Previous sales leadership experience
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
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Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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