Salesforce · 1 day ago
Senior Research Operations Lead
California - San Francisco
Full-time
Hybrid
Senior Level
$148K/yr - $224K/yr
5+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Senior Research Operations Lead will focus on identifying and recruiting participants for user research studies, ensuring a diverse pipeline of Slack users to inform product development.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Strategic Sourcing: Source and recruit participants for qualitative and quantitative research studies, including interviews, usability tests, surveys, and focus groups
End-to-End Execution: Manage the full recruitment lifecycle: outreach, screening, scheduling, confirmation, and follow-up
Panel Management: Build and maintain a diverse panel of research participants across various demographics, personas, and customer segments
System Building: Develop and manage tracking systems to ensure data quality, participant history (to prevent over-sampling), and privacy compliance
Stakeholder Partnership: Partner with researchers to understand specific study requirements and develop tailored recruitment strategies
Vendor Management: Engage and manage external recruitment vendors to ensure high-quality recruits and operational excellence
Technical Optimization: Identify opportunities to automate manual recruiting workflows to reduce the time-to-recruit for the research team
Qualification
Required
5+ years of recruiting experience, specifically focused on research operations, user research, or customer insights
Experience navigating the complexities of recruiting in a B2B/Enterprise environment (e.g., reaching IT Admins and decision-makers)
Strong skills in managing multiple high-priority recruitment projects simultaneously with meticulous follow-through
Excellent written and verbal communication skills with a focus on 'being a great host'—ensuring every user has a pleasant experience with Slack Research
Familiarity with research recruiting tools and CRM systems (e.g., Ethnio, UserInterviews, Salesforce, or Qualtrics)
A deep commitment to building diverse and inclusive participant pools
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase