Call Center Customer Service Representative jobs in United States
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American Furniture Warehouse · 19 hours ago

Call Center Customer Service Representative

positionThornton, CO
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$19/hr - $20/hr

American Furniture Warehouse is a company that focuses on providing excellent customer service. The Customer Service Representative will ensure customers receive accurate service and resolve any issues related to their orders and services.

E-CommerceRetail

Responsibilities

Provide customers with fast, friendly, accurate service to provide the best experience for our customer
Explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have
Work with various managers and departments to help resolve customer related problems
Work with the AFW management team to prevent issues from occurring

Qualification

Customer service experienceCommunication skillsSales experienceStorisTime managementOrganizational skillsInterpersonal skillsLeadership abilitiesPositive attitude

Required

Professional with good communication skills and customer service experience
Identify and resolve issues and conflicts presented by customers
Proactively manage changes in dealing with each customer
Experience at working both independently and in a team-oriented, collaborative environment
Strong interpersonal skills
Strong Leadership abilities
Sales experience required (with AFW), or any other position that requires customer interaction
Experience with Storis, word, and all office programs
Experience building successful relationships
Time management and organizational skills
Ability to follow directions and work independently
Positive Attitude
Weekends, evenings, holidays required
Full time position with benefits/ part time no full time benefits
Need to provide the best quality service to our customers and community through team work
Understands company values of accountability, honesty and safety for our customers
Do it right the 1st time
Long periods of sitting
Exposure to fluorescent lighting
A pre-employment drug screen and pre-employment background check must be passed upon job offer

Company

American Furniture Warehouse

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American Furniture Warehouse, Inc. retails home furnishings.
dateFounded in 1975
location
Englewood, Colorado, USA
people-size1001-5000 employees
web-link
http://afw.com

Funding

Current Stage
Late Stage

Leadership Team

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Jason Fletcher
Chief Executive Officer
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Angela Veath, MBA, PHR
Training & Development Business Partner
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Company data provided by crunchbase