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Fidelity Bank · 3 weeks ago

Administrative Team Lead

Smithfield, RI

Full-time

Hybrid

Mid, Senior Level

$58K/yr - $132K/yr

Fidelity Bank is a financial services company that is seeking an Administrative Team Lead to manage and develop a team of executive assistants within its Asset Management division. The role involves providing direct support to AM professionals while ensuring productivity and customer satisfaction.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Manage and develop a team of executive assistants within Fidelity’s Asset Management (AM) division ensuring maximum productivity, service levels, cost effectiveness, and customer and employee satisfaction

Provide direct support to AM professionals

Manage administrative support and workflow ensuring consistent and effective coverage, including coverage during time away from work

Develop and maintain working relationships with AM senior leadership, managers and associates to determine administrative needs, expectations and priorities

Serve as a resource, subject matter expert and problem solver

Establish a learning culture focused on talent development while managing all aspects of performance

Identify and implement areas for process improvement

Facilitate all aspects of team management, including onboarding, communication and process and workflow consistency

Foster a partnership with other Administrative Team Leads to develop and maintain working relationships across business units to facilitate knowledge sharing, collaboration and operational efficiencies

Provide all aspects of support (e.g., proactive calendar management, meeting coordination, trouble shooting of conflicts and potential obstacles, complex travel and expense reporting)

Communicate 'on behalf of' at all levels both internally and externally

Manage daily workflow of expected and unexpected requests and commitments to ensure accuracy, efficiency and timeliness

Qualification

Microsoft WordMicrosoft ExcelMicrosoft PowerPointProject managementSharePointTeam buildingCommunication skillsTrainingCoachingOrganizational skillsTime-managementAttention to detailRelationship buildingProblem solving

Required

Strong organizational, time-management, prioritization and project management skills

Ability to successfully build relationships and interact positively and effectively across multiple levels

Ability to multi-task, set priorities, and pivot when needed

Effective written and verbal communication skills

Strong influence and team building skills

Focus on accuracy and attention to detail

Interest and ability to train, cross-train, coach and lead

Ability to provide positive and constructive feedback

Excellent Microsoft Word, Excel, PowerPoint and SharePoint skills

Experience in managing sensitive and confidential information

Initiative and follow through to identify and resolve potential obstacles or conflicts and provide immediate resolution and/or alternatives