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Häfele America Co. · 23 hours ago

Customer Service Specialist

High Point, NC

Full-time

Onsite

Entry Level

1+ years exp

Häfele America Co. is the largest subsidiary of a privately-held global powerhouse, specializing in LED lighting and cabinet hardware. They are seeking a Customer Service Specialist who will provide world-class support to clients and internal employees by answering inquiries and providing solutions.

ManufacturingRetailWearablesWholesale

Responsibilities

Receives and answers customer inquiries and requests regarding products, prices, shipment tracing, catalog request from fax or email

Uses computer and administrative knowledge to provide information to customers

Receives and directs inquiries from other departments regarding inside sales responsibilities

Provides office support as required

Remains current on changes in policies and procedures

Performs other clerical duties and projects assigned

Acquire skills to operate Häfele’s computer system

Ability to use MS Outlook

Qualification

Customer supportMS OutlookComputer knowledgeMathematical skillsLanguage skillsReasoning ability

Required

Bachelor's degree (B. A.) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience

Ability to read, analyze, and interpret office procedures

Ability to effectively present information and respond to request from managers, clients, customers, and the general public

Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages

Ability to apply concepts of basic algebra

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to use MS Outlook