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Safelite · 18 hours ago

Regional Safety & Quality Manager

Seattle, WA

Full-time

Onsite

Senior Level

$105K/yr - $134K/yr

Safelite is an auto glass company that focuses on providing a fulfilling career for its employees. The Regional Safety, Training and Quality Manager is responsible for overseeing training and quality control activities in the region, ensuring that safety and quality standards are met while managing a team of District Training and Quality Managers.

Automotive

Responsibilities

Support the Training Team with Train the Trainer sessions for new trainers

Support, conduct, and implement all training, non-technical and technical

Maintains comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools

Work with District Managers and District Trainers to schedule training classes and maintaining trainee throughput expectations

Educate all store managers on SWoF so they can effectively lead and coach their direct reports, be a continuous resource to store managers on technical issues utilizing data

Ensure the rollout and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement and recalibration

Responsible for ensuring that changes for new and existing processes for repair, replacement and recalibration are effectively and consistently implemented by the District Training and Quality Managers

Responsible for new tool and process implementation

Support the development of training materials, including creating and/or validating Tech Tips, Quality Alerts, and Fitting Instructions for distribution to the field

Ensure that underperforming Technicians receive targeting coaching and development leading to performance improvement

Ensure quality control standards for products, services, and processes across the region that are aligned to Safelite standards

Monitor and evaluate the quality of work delivered by associates and ensure feedback / coaching is delivered as needed

Provide regional and district teams with root cause data and resolution guidance for warranty and casualty loss improvement

Ensure district-level action plans are in place and executed to achieve COQ and training goals

Partner with district leadership to ensure technical guidance is provided for escalated warranty and casualty loss customer issues

Solve escalated issues with tools, parts, systems, or training

Ensure that the team of Safety, Quality, & Training Managers are driving adherence to safety policies, including the use of PPE

Communicate updates to safety policies and procedures with the team and provide feedback when changes are necessary

Help drive incident management and root cause analysis in partnership with the Safety team

Ensure that all associates adhere to company policies, procedures, and industry regulations

Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements

Conduct regular audits and assessments to verify compliance with Safelite standards and SwoF and ensure corrective actions when necessary

Accountable for VGRRR tool maintenance and inventory control

Ensure appropriate buying, deployment, and recovery of Safelite tools

Supervise and manage a team of trainers and quality assurance managers

Provide clear leadership, direction, and support to the team, ensuring their performance aligns with organizational goals

Regularly conduct meetings with District Training & Quality Managers around District performance concerning the Cost of Quality and training

Collect and analyze data related to training effectiveness and quality performance

Use data insights to identify trends, areas for improvement, and make data-driven recommendations

Prepare regular reports on training and quality metrics for district and regional leaders

Communicate progress, challenges, and achievements to district and regional leaders

Regularly complete and communicate regional quality and training status reports

Collaborate with district and regional managers to align training and quality initiatives with overall business objectives

Work with cross-functional teams to implement nationally aligned best practices and improve operational efficiency

Collaborate and identify potential new best practices for evaluation

Qualification

Training developmentQuality assurance principlesData analysisTeam managementProcess implementationCommunication skillsProblem-solving abilitiesSoftware proficiencyInterpersonal skillsFacilitation skillsPresentation skillsLeadership skills

Required

Proven experience in training, quality control, or a related field

Knowledge of Safelite operational and technical processes

Skill in new process development and implementation

Strong knowledge of quality assurance principles, training methodologies, and best practices

Excellent communication, facilitation, presentation, and interpersonal skills

Effective leadership skills required; team management experience a plus

Analytical and problem-solving abilities

Proficiency in using training and quality management software and tools

Willingness to travel within the district or region as needed, up to 50%

Ability to work at a physical retail location within the region

Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety

Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc