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Fidelity Bank · 1 week ago

Sr. Manager, Digital Assets Operations

2 Contra Way, Merrimack NH

Full-time

Hybrid

Senior Level

7+ years exp

Fidelity Bank is seeking a Sr. Manager for Digital Assets Operations to assess and document the requirements for their digital investment products operational ecosystem. The role involves program management, governance, and communication to enhance operational readiness and drive new capabilities in the digital asset space.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Own end-to-end program management for digital asset operations initiatives (RTB + CTB)

Build and maintain integrated project plans, deliverables calendars, and critical path timelines

Establish and run cadence with business partners across FFIO, GPS, AM, Compliance, Legal, Risk, Technology, TO, and external providers

Create executive-ready materials for stakeholders and governance forums

Stand up and run program PMO mechanisms: RAID, decision logs, change control, intake triage, and KPI tracking

Prepare concise, decision-oriented communications for leadership

Maintain documentation of operating models, process maps, RACI, controls, and playbooks

Leverage Fidelity’s Digital Drivers curriculum to cascade digital asset awareness across FFIO and partner teams

Coordinate daily operational readiness for digital products—process stability, controls, SLAs, and incident response

Track and resolve operational issues, drive root cause analysis and durable fixes

Align and document procedures across administration, custody, valuation, trading ops, performance, compliance monitoring, and data flows

Lead cross-functional execution for new capabilities, product launches, regulatory change, and platform migrations

Manage dependencies across teams and vendors; ensure testing, readiness, and controlled releases

Assist Technology on roadmap delivery for digital assets

Qualification

Digital asset expertiseInvestment operations experienceProject management proficiencyCAIA certificationCFA certificationStakeholder managementAnalytical problem-solvingCommunication skills

Required

Bachelor's degree or equivalent

7+ years of experience preferred

CAIA and/or CFA is a plus

Experience in investment and fund operations, including key processes (administration, valuation, custody, trading ops, performance, compliance) and how operating models function across asset management

Experience in asset management operations, product/portfolio operations, or technology-enabled operating model change

Understanding of digital asset space and ability to ramp quickly in this sector

Detailed knowledge of digital investment products—cryptocurrencies, tokens, and blockchain-based transaction flows—preferred

Project/program management excellence, including proficiency with PM tools and PMO practices

Exceptional stakeholder management, communication, and analytical problem-solving skills—able to influence in a matrixed environment, synthesize complex issues, and deliver clear, actionable recommendation