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Cloudforce · 1 day ago

Cloud Infrastructure Engineer

DC-Baltimore Area

Full-time

Hybrid

Mid Level

$80K/yr - $120K/yr

Cloudforce is a forward-thinking company at the forefront of the AI revolution, dedicated to empowering businesses through innovative generative AI solutions. The Cloud Infrastructure Engineer will focus on deploying Azure-based AI products, maintaining customer relationships, and troubleshooting Azure platform issues while contributing to infrastructure enhancements.

Cloud ComputingInformation TechnologySoftware

Growth Opportunities

No H1B

Responsibilities

Deploy Cloudforce’s Azure based AI product to customer environments, ensuring secure, reliable, and efficient implementation

Maintain strong customer relationships through proactive communication, support, and guidance throughout the deployment and operational lifecycle

Provide product support (Tier 2 escalation) through ServiceNow, resolving complex incidents and service requests in a timely manner

Troubleshoot and resolve Azure AI platform issues, Azure cloud configuration problems, and integration challenges impacting customer environments

Contribute to platform infrastructure enhancements and patches, utilizing GitHub, PowerShell, Bicep, etc

Create and maintain internal and external documentation, including implementation guides, troubleshooting procedures, and knowledge articles

Participate in product testing, validation, and quality assurance efforts to help enhance the stability, performance, and overall quality of the AI solution

Collaborate with cross-functional teams to escalate findings, share insights, and contribute to continuous improvements

Stay up-to-date with the latest Azure/AI features and changes, evaluating their potential impact on the organization

Manage tasking professionally in both independent and team-based scenarios

Overall work will be split between 50% Client facing/project tasking and 50% infrastructure development related tasking

Qualification

Azure infrastructureTroubleshooting Azure issuesAzure certificationsServiceNowScriptingAutomationAI/ML platformsCustomer successCloud security best practicesTechnical documentationCommunication skillsCollaboration

Required

Several years of hands-on experience focused specifically on deploying and supporting Azure landing zones and various elements of Azure infrastructure in customer environments

Strong troubleshooting skills across Azure cloud infrastructure – especially those involving roles, resource access, and networking issues

Familiarity with Azure Container Apps

Experience using ServiceNow or similar ITSM platforms for incident, request, and escalation management

Proficient with platforms like Jira, GitHub, Confluence or similar

During “face to face” client meetings and over email - excellent communication skills with the ability to maintain positive customer relationships and explain technical issues clearly

Proven ability to produce high-quality technical documentation, both internal and customer-facing

Familiarity with product testing, QA processes, or validating new features in a cloud or AI environment

Proven history of successfully collaborating across multiple internal departments

Azure certifications (e.g., AZ-900, AZ-104, AI-900, AI-102 or similar)

Experience working with AI/ML platforms, model deployments, or AI related data pipelines

Proficient in scripting and automation (e.g., PowerShell, Bicep, Python, Azure CLI, ARM templates)

Background in customer success, technical account management, or technical support roles

A strong grasp of cloud security best practices, governance, and other elements of the Azure CAF and WAF

Strong self-management skills and task seeking capabilities

Benefits

Outstanding opportunities to learn, grow, and expand your network.

Excellent compensation, benefits, and generous incentives.

Complimentary snacks to keep you focused.

Super cutting-edge technology.

State-of-the-art workspace.

Community involvement.

Great team synergy.

Friday lunch and shenanigans... on us!

Incentive program for investing in your growth.

401K savings plan and education reimbursement.

24/7 access to a modern gym with Tonal and Peloton.

Free monthly garage parking with direct private access to the office.

Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.

Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.

Paid parental leave, including adoption and foster care placement.

PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentives opportunities to earn more PTO!).

9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.