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WNS · 1 week ago

Customer Service Coordinator

Austin, TX

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $70K/yr

WNS is a company seeking a Customer Service Coordinator. The role involves coordinating inbound and outbound cargo operations, ensuring compliance with regulations, and providing customer support regarding shipping processes.

AccountingFinanceFinancial ServicesLegalOutsourcingRisk Management

Hiring Manager

Sarita R.

Responsibilities

Obtain dangerous cargo certificates and Port permit from Line or Agency. Prepare the required documents for the driver

Work with U.S. Coast Guard when inspections or hazardous documents are requested

Coordinate the delivery of break bulk cargo with Line or Agency, trucking companies and related departments

Coordinate various inspections and surveys to be conducted on dock and follow up to ensure that the job is complete, and all parties notified

Report discrepancies on hold tags to Line, Agency and government agency, (U.S. Customs and/or U.S.D.A.)

Prepare daily collection report and surrender all payments to Accounting Department. Mail receipts to the proper party

Submit requests and assemble manifest to Port for storage and/or assembly time

Re-rate and report demurrage and storage reports to Port

Prepare inbound collection recap reports for demurrage invoice to Lines

Send aging reports to clients for containers that are on-dock past the free time

Monitor and verify dangerous bookings and their required documents. Obtain necessary corrections, additions, approvals, and proper identification of shipments prior to arrival on terminal

Coordinate break bulk shipments, reefer temperature discrepancies, damaged loads requiring repair or transload, export loads moving off dock and loads arriving on dock via rail, identify and alert Marine personnel of any special stow requirements

Assist the Line personnel in arranging various inspections, fumigation, or surveys to be conducted on dock, and follow up to ensure the job is complete and all parties notified

Relay to the Line any problems which prevent drivers from delivering loads. Ensure that the correct information is obtained prior to the trucker arriving at the facility and follow up until the problem is resolved

Work with U.S. Coast Guard, Customs, or USDA when inspections or hazardous documents are requested. Coordinate with yard operations and Line for off-dock movement and seal changes

Record and file any unusual or important incidents or changes

Rotate on-call for weekend gates

Instruct customers on how to use TraPac website and VRU automated system

Advise last free day information

Quote demurrage charges and rates

Explain hold status and advise inspection schedule

Qualification

Dangerous cargo certificationCoordination with U.S. Coast GuardBreak bulk cargo coordinationExport documentation managementCustomer service skillsCommunication skillsProblem-solving skills

Required

Obtain dangerous cargo certificates and Port permit from Line or Agency

Prepare the required documents for the driver

Work with U.S. Coast Guard when inspections or hazardous documents are requested

Coordinate the delivery of break bulk cargo with Line or Agency, trucking companies and related departments

Coordinate various inspections and surveys to be conducted on dock and follow up to ensure that the job is complete, and all parties notified

Report discrepancies on hold tags to Line, Agency and government agency, (U.S. Customs and/or U.S.D.A.)

Prepare daily collection report and surrender all payments to Accounting Department

Mail receipts to the proper party

Submit requests and assemble manifest to Port for storage and/or assembly time

Re-rate and report demurrage and storage reports to Port

Prepare inbound collection recap reports for demurrage invoice to Lines

Send aging reports to clients for containers that are on-dock past the free time

Monitor and verify dangerous bookings and their required documents

Obtain necessary corrections, additions, approvals, and proper identification of shipments prior to arrival on terminal

Coordinate break bulk shipments, reefer temperature discrepancies, damaged loads requiring repair or transload, export loads moving off dock and loads arriving on dock via rail

Identify and alert Marine personnel of any special stow requirements

Assist the Line personnel in arranging various inspections, fumigation, or surveys to be conducted on dock

Follow up to ensure the job is complete and all parties notified

Relay to the Line any problems which prevent drivers from delivering loads

Ensure that the correct information is obtained prior to the trucker arriving at the facility and follow up until the problem is resolved

Work with U.S. Coast Guard, Customs, or USDA when inspections or hazardous documents are requested

Coordinate with yard operations and Line for off-dock movement and seal changes

Record and file any unusual or important incidents or changes

Rotate on-call for weekend gates

Instruct customers on how to use TraPac website and VRU automated system

Advise last free day information

Quote demurrage charges and rates