St. John Knits · 19 hours ago
SERVICE DESK SUPPORT SPECIALIST
Anaheim, CA
Full-time
Onsite
Entry Level
$60K/yr - $70K/yr
2+ years expSt. John Knits is seeking a Service Desk Support Specialist to manage incidents and service requests as the single point of contact for users. The role involves providing hardware and software support, managing service desk tickets, and ensuring timely resolution of technical issues.
E-CommerceFashionLifestyleRetail
Responsibilities
Takes incoming emails, calls, instant messages to create tickets in a ticketing system, takes ownership of the tickets or assign tickets to the appropriate support staff
Manages and monitors unresolved tickets in the system, makes certain that the requests get timely responses, closure/resolution
Provides hardware and software support to the end users on desktops/laptops, mobile phones/tablets, printers/copiers and other IT equipment on a timely basis
Identifies, researches, and resolves technical problems. Maintains, analyzes, troubleshoots, and repairs, if feasible, computers (Wintel & Macs) and mobile devices
Manages lifecycles of client equipment, upgrades or replaces hardware and software systems
Maintains hardware and software inventory and licensing
Supports and maintains user account information including access privileges, security and systems groups
Coordinates all adds, moves, deletes and changes. Assists the team and provides proactive solutions for client device operations
Interacts and cooperates with other technical staff and vendors
Documents all desktop configurations and application installs. Maintains and updates system images
Supports retail store operations
Performs other functions as necessary
Demonstrates a high degree of professionalism in communication, attitude and teamwork with customers, peers, management and vendors
Demonstrates a high level of quality work, attendance and appearance
Manifests “can-do” attitude, great judgement, and prioritization skills in fast paced environments
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Less than 5% travel may be required as necessary
Ability to work varied hours, evenings, days and weekends to support the business needs
Think strategically and systematically
“Automate” as much as possible
Qualification
Required
Minimum two (2) years experience in PC hardware, software and peripherals support required
Advanced understanding of PC hardware, peripherals, software and operating systems
Some knowledge of Macintosh environments and networking services a plus
Associate's degree or 3 years work toward a BS/BA at an accredited college or university
Communication skills, teamwork focused, client and service-oriented mindset
Honesty and integrity
Ability to lift, move and carry up to 40 pounds
Ability to read, count and write to accurately complete all documentation and reports
Must be able to see, hear and speak in order to communicate with employees and other customers
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
Preferred
Computer repair and/or support certification (A+, MSCE, etc.)
Windows 10/11, Active Directory, MFA, Single Sign On
Apple Hardware (Laptops, iPads and iPhones), MacOS
Working knowledge of TCP/IP, DNS, firewall, switching, wireless
Kace or other system management and ticketing system
Powershell, python, or other scripting tools
Company
St. John Knits
Established in 1962 by Co-Founder and then Chief Designer Marie Gray, St. John is the epitome of American Luxury.
1001-5000 employees
H1B Sponsorship
St. John Knits has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Andy Lew
Global CEO
Marina Keiler
Senior Director, Global PR & Brand Partnerships
Recent News
2025-10-24
Company data provided by crunchbase