AppFolio · 18 hours ago
Sr. Billing Specialist
Santa Barbara, CA
Full-time
Hybrid
Mid, Senior Level
$64K/yr - $80K/yr
3+ years expAppFolio is a technology leader in the real estate industry, seeking a highly motivated Senior Billing Specialist to join their finance team. This role is crucial for managing the entire billing cycle, ensuring timely collections, and improving billing processes through automation and optimization.
AnalyticsComputerInformation TechnologyProperty ManagementPropTechSaaSSoftwareWeb Hosting
Responsibilities
Act as the primary contact for billing-related matters for direct customers and franchisees
Cultivate and maintain strong relationships with key stakeholders by promptly and professionally addressing billing concerns
Collaborate on creating initiatives to document, analyze, and optimize current billing workflows, aiming for greater scalability and reduced manual work
Initiate and contribute to cross-functional projects focused on enhancing billing processes, upgrading systems, and driving operational efficiencies
Lead project schedules, deliverables, and communication with stakeholders for billing initiatives
Evaluate project outcomes and propose recommendations for ongoing improvements
Provide management with insights into billing performance, including aging reports, collection status, and revenue impacts
Collaborate with our systems team to implement automation solutions for routine billing tasks and reporting
Identify and implement opportunities for automation within the billing function to enhance efficiency and accuracy
Handle and resolve escalated billing issues from key customers and partners, ensuring effective solutions
Monitor customer feedback regarding billing processes and implement improvements to enhance the customer experience
Reconcile customer accounts and resolve any billing discrepancies
Communicate with clients regarding billing inquiries and outstanding balances
Support month-end, quarter-end, and year-end closing procedures related to billing
Qualification
Required
Education: Bachelor's degree in Accounting, Finance, or a related field, or equivalent work experience
Experience: 3 years of experience in a billing or accounts receivable role
Experience with Saas software (Salesforce, Zuora, and NetSuite)
Strong knowledge of billing and revenue
Excellent data entry and organizational skills
Exceptional attention to detail and accuracy
Strong written and verbal communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel and Word)
Proficiency in Google Suite (Docs, Sheets, and Slides)
Preferred
Experience with Saas or subscription billing
Experience with Google Gemini or other AI software
Experience partnering and executing on strategic projects
Company
AppFolio
AppFolio is a cloud business management solutions provider for the real estate industry.
1001-5000 employees
H1B Sponsorship
AppFolio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (24)
2023 (22)
2022 (34)
2021 (51)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
Investment Group of Santa BarbaraHeadline
2015-06-26IPO
2013-11-01Series Unknown
2009-08-18Series C· $8M
Leadership Team
Shane Trigg
President and CEO
Tim Eaton
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase