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Loews Hotels & Co · 1 day ago

Supervisor, Quality Assurance

Nashville, TN

Full-time

Onsite

Mid Level

Loews Hotels & Co is a renowned hospitality company operating iconic hotels and resorts across the U.S. They are seeking an organized and detail-oriented Supervisor, Quality Assurance to maintain high standards of cleanliness and guest satisfaction. The ideal candidate will drive guest satisfaction and oversee quality assurance in housekeeping services.

Travel

H1B Sponsor Likely

Responsibilities

Drive guest satisfaction by maintaining product and service quality standards throughout the hotel

Conduct random property evaluations to confirm compliance with recommendations

Oversee consistency in Housekeeping services, conducting inspections and audits for quality assurance

Inform Leadership of deficiencies and recommended remedies on a daily basis

Ensure all operations Team Members are trained to provide consistent Loews service utilizing standardized training materials in adherence to hotel standards

Monitor and document the progress of new hires during their training period

Ensure Spot Check program is being conducted

Participate in Departmental and Leadership meetings to discuss training and performance

Assist with special projects, safety incentive programs, and Team Member events

Schedule, monitor and conduct training of Star Trainers

Assist with special projects and assignments

Demonstrates regular and reliable attendance

Other duties as assigned

Qualification

Quality AssuranceHousekeeping servicesOpera Property Management SystemCommunication skillsProactive mindsetOrganizational skillsDetail-oriented

Required

Excellent communication skills

Ability to stand for long periods of time required

Ability to push, pull, and lift items weighing up to 25lbs

Ability to work weekends, evening, holidays as necessary/required

Preferred

High school diploma or equivalent work experience, preferred

Previous experience in a cleaning role, preferred

Previous experience in a hotel or resort environment, preferred

Previous experience with Opera Property Management System, preferred

Benefits

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Holidays and Vacation after 6 months of employment, Paid Bereavement

Pet Insurance and Paid Pet Bereavement

Training & Development opportunities, career growth

Tuition Reimbursement

Free onsite parking and discounted bus passes

Complimentary meals

Community volunteer opportunities

Team Member Hotel Rates, other discounts, perks and more

Company

Loews Hotels & Co

Glassdoor3.8

Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States.

Founded in 1960

New York, New York, USA

5001-10000 employees

https://www.loewshotels.com

H1B Sponsorship

Loews Hotels & Co has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)