Avalara · 23 hours ago
Onboarding Specialist
United States
Full-time
Remote
Mid Level
$68K/yr - $106K/yrAvalara is a leading company in tax compliance solutions. As an Implementation Specialist, you will manage customer implementations of tax automation solutions, ensuring successful onboarding and solution adoption through project management and collaboration.
Artificial Intelligence (AI)ComplianceFinancial ServicesSoftwareTax Preparation
Responsibilities
Lead multiple customer implementations, ensuring agreement on goals and industry best practices
Guide customers through planning, configuration, and deployment of Avalara's tax automation suite
Provide product training and end-user support to provide a successful go-live experience
Monitor and document critical implementation milestones, deadlines, potential risks, and all related customer communications
Be a primary contact for customer inquiries during onboarding, ensuring follow ups and issue resolution
Collaborate with partners to coordinate project deliverables, and main resources
Report main implementation metrics, including task progress, target dates, risk indicators, and customer engagement
Maintain accurate and up-to-date implementation records in internal systems to support visibility and cross-departmental reporting
Follow Avalara's standardized implementation procedures and best practices
Participate in continuous improvement programs and undertake additional tasks as assigned
Qualification
Required
Bachelor's degree in one of the following fields: Information Systems, Computer Science, Engineering, or Business with an information systems or accounting focus
Equivalent practical experience in software implementation, ERP, or e‑commerce systems is also acceptable
Demonstrated commitment to a focus on learning and professional growth
Experience managing customer relationships
Embrace an AI-first approach, applying technology to enhance customer experiences and refine processes
Familiarity with Sales and Use Tax concepts
Proficiency in Salesforce, Jira, Gainsight, Troubleshooting & Ticketing Tools
Experience installing and configuring multiple ERPs, such as WooCommerce, BigCommerce, Sage, Dynamics, Salesforce, NetSuite, and QuickBooks
Prior exposure to software implementation or experience in tax-related roles
Knowledge of APIs
Benefits
Paid time off
Paid parental leave
Private medical, life, and disability insurance
Company
Avalara
Avalara is a cloud-based platform that provides tax compliance software and automated solutions.
Founded in 2004
5001-10000 employees
H1B Sponsorship
Avalara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (34)
2023 (36)
2022 (37)
2021 (39)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
$841.01MKey Investors
BlackRockSusquehanna Growth EquityWarburg Pincus
2025-11-11Private Equity· $500M
2023-01-01Private Equity
2022-10-19Post Ipo Debt· $0.04M
Leadership Team
Scott McFarlane
CEO
Megan Higgins Knislis
SVP Global Partners
Recent News
2026-01-09
2025-12-09
Company data provided by crunchbase