Global Payments Inc. · 19 hours ago
Installation Service Technician: Escalation Specialist
Lansdale, PA
Full-time
Onsite
Mid Level
3+ years expGlobal Payments Inc. is seeking an Installation Service Technician: Escalation Specialist to provide installation and support services for their expanding customer base in various foodservice operations. The role involves on-site troubleshooting, hardware repair, and training for third-party contractors, while also ensuring operational support for product rollouts and inventory control.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
No H1B
U.S. Citizen Only
Responsibilities
On-site implementation of our foodservice technology solutions
Configure software platform solutions for installation, including item and menu building
Provide USB peripheral installation and troubleshooting
Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)
Develop detailed product knowledge of our enterprise product suite
Diagnose hardware, software, and configuration issues
Maintain and improve documentation related to installation and support procedures
Provide remote training to enterprise customers
Interact with customers with a positive and encouraging attitude
Provide occasional evening and weekend support
Qualification
Required
Provides Merchant on-site Point of Service (POS) hardware troubleshooting, repair and / or replacement services as well as technical support and training for third party contractors
Provides operational support for all product roll-outs, upgrade projects and returns and liaise with the Call Centre & Logistics group ensuring device operation and inventory control when closing an On Site dispatch (call)
On-site implementation of our foodservice technology solutions
Configure software platform solutions for installation, including item and menu building
Provide USB peripheral installation and troubleshooting
Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)
Develop detailed product knowledge of our enterprise product suite
Diagnose hardware, software, and configuration issues
Maintain and improve documentation related to installation and support procedures
Provide remote training to enterprise customers
Interact with customers with a positive and encouraging attitude
Provide occasional evening and weekend support
Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets
May also need to terminate Ethernet cables and punch down cables
Must be able to review software logs and find issues and suggest user and administration experience improvements
Proficiency in Microsoft Office Suite
Experience with USB peripheral installation and troubleshooting
Experience with remote access software and support
Experience with networking (physical and logical)
Experience with software QA
Database experience and understanding
Knowledge of graphic design and file formats
Strong leadership, organizational and interpersonal skills
Excellent written and verbal communication skills
Ability to be resourceful and proactive in dealing with issues
Exceptional work ethic, timely completion of tasks
Great attitude and enthusiasm
Excitement about our products
Minimum 3 years IT experience
Travel 75%-100% of each month
U.S. citizen or permanent resident
Company
Global Payments Inc.
At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2025-12-29
2025-12-12
2025-12-11
Company data provided by crunchbase