Remote Help Desk Representative jobs in United States
cer-icon
Apply on Employer Site
company-logo

Cape Air · 1 day ago

Remote Help Desk Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Cape Air is a company that provides phone and email support to frontline agents and other employees. The Helpdesk is responsible for resolving software application and hardware problems, maintaining proficiency with reservations, and logging all help requests.

Airlines/Aviation
check
H1B Sponsor Likelynote

Responsibilities

Provide first-level contact and problem resolution for all users with software application & hardware problems via phone, email or in person
Maintain proficiency with the responsibilities of reservations and airport agents
Perform testing and offer feedback on existing programs, new versions of these programs and new functionality within existing or new distribution channels
Provide accurate and timely logging of problems and resolution for problems into helpdesk ticket management system
Elevate calls/emails that cannot be answered at initial request or urgent matters affecting the operation pursuant to the Help Desk Escalation Process
As time allows, review PNRs to ensure passengers are check-in ready
Assist with maintaining the department’s reference materials
Reinforce training when assisting employees
Support and encourage frontline agents to prevent customer service failures
Participate in additional/regular training sessions to maintain subject matter knowledge
Additional duties assigned

Qualification

Amadeus PSSReservations backgroundAirport functions knowledgeTechnology skillsStress managementCommunication skillsOrganizational skillsTeamwork

Required

Excellent Amadeus PSS skills
Station or Reservations background with a strong knowledge of company procedures, Cape Air philosophy and the customer experience
Understanding of airport functions (e.g. FLIFO, World Tracer), security, the Cessna 402, Britten Norman Islander, and Tecnam P2012
Proficient technology/computer skills
Excellent oral and written communication skills
Able to learn and master new skills quickly
Well organized and able to prioritize workload
Able to quickly reference source material to answer questions
Able to stay focused and calm in all situations
Able to communicate effectively with employees in all situations, including those where employee is under stress or in a time-sensitive situation
Demonstrated ability to assist peers
Patient, enthusiastic and positive attitude
Demonstrates the values of our mission and vision: kindness, respect, teamwork and the spirit of MOCHAHAGoTDI!

Company

Cape Air

twitter
company-logo
Our goal is to get you where you want to be as quickly and easily as possible.
dateFounded in 1989
location
Hyannis, Massachusetts, US
people-size501-1000 employees
web-link
http://www.capeair.com

H1B Sponsorship

Cape Air has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Linda Markham
President and Chief Executive Officer
linkedin
leader-logo
Michael Migliore
CFO
linkedin
Company data provided by crunchbase