Alpinestars · 1 day ago
Customer Service and Product Support Specialist
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
1+ years expAlpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports. They are seeking a Customer Service & Product Support Specialist to ensure customer satisfaction through responsive communication, product support, and claims resolution related to their technical gear and apparel.
ApparelCyclingLifestyleMotorsports
Responsibilities
Provide professional, timely responses to customer and dealer inquiries via phone, email, and Salesforce with a focus on product-related issues, warranty claims, and post-purchase support
Assist with the intake and resolution of product support cases, including quality concerns, fit issues, and performance feedback
Accurately document claims, track case progress, and coordinate with internal departments (warranty, returns, sales, logistics) for resolution
Assist customers with returns, exchanges, and order corrections using Shopify and other internal systems
Collaborate with product, marketing, and service teams to stay up to date on product specifications, updates, and known issues
Proactively identify trends in customer feedback and escalate concerns that may impact broader product performance or customer satisfaction
Generate and maintain service and claims reports to assist team leaders in continuous improvement
Qualification
Required
Minimum 1 year of experience in a customer service or product support role, preferably in consumer goods or technical equipment
Proficiency in Microsoft Excel, Word, and Outlook; familiarity with CRM tools (Salesforce preferred)
Strong communication and writing skills with the ability to explain technical product issues clearly and professionally
High attention to detail with the ability to manage sensitive cases empathetically and diplomatically
Strong organizational skills and the ability to manage multiple priorities simultaneously
Collaborative mindset with the initiative to work independently when needed
Preferred
Experience with Shopify, Gorgias, or Full Circle is a plus
Familiarity with product claims, warranty processes, or technical troubleshooting is a strong advantage
A passion for motorsports, technical gear, or action sports is a bonus and helps connect with our customer base
Company
Alpinestars
Alpinestars develops world-class technical apparel and footwear for all forms of motorcycling, auto racing and action sports.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-12-06
2025-05-23
Company data provided by crunchbase