Walman Optical · 1 day ago
Regional Customer Service Supervisor
United States
Full-time
Remote
Mid, Senior LevelWalman Optical specializes in providing comprehensive solutions across the eyecare spectrum, establishing itself as a trusted business partner. They are seeking a Regional Customer Service Supervisor to oversee daily operations, lead a team, resolve customer issues, and ensure high levels of customer satisfaction.
Health CareMedical Device
Hiring Manager
Leah Vollink, ABOC, CPOA
Responsibilities
Overseeing the daily operations of the customer service department in the region
Lead and mentor a team
Resolve customer issues
Ensure consistent delivery of exceptional customer support
Monitor service metrics
Implement improvements
Strive to uphold the highest levels of customer satisfaction through efficient processes and solutions
Qualification
Required
Proven Supervisory Skills, including team leadership, conflict resolution, and performance management
Customer Satisfaction and Customer Support expertise, with a strong emphasis on addressing and resolving client inquiries
Competence in Customer Service Management, ensuring the smooth operation and efficiency of service teams
Hands-on experience in delivering exceptional Customer Service and elevating the client experience
Strong communication, organizational, and problem-solving abilities
Proficiency in relevant software and customer service tools
Preferred
Prior experience in a customer service leadership role is highly preferred
Bachelor's degree in Business, Management, or a related field is an advantage
Company
Walman Optical
Walman Optical served eye care professionals providing solutions for their optical needs.
Founded in 1915
501-1000 employees
Funding
Current Stage
Late StageRecent News
Google Patent
2024-11-29
Company data provided by crunchbase