American Airlines · 1 day ago
Instructor, Airport Customer Service, Ground Ops, and Cargo Training
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expAmerican Airlines is a leading airline company focused on delivering exceptional customer service and operational excellence. The Instructor role is responsible for delivering high-quality training to airport and cargo team members, fostering a strong safety culture and customer-focused mindset while promoting innovation in training methods.
AerospaceAutomotiveTransportationTravel
Responsibilities
Deliver a wide range of training curricula that support operational readiness and skill development across airport and cargo teams
Connect with, develop, engage and guide learners within your care
Communicate clearly and empathetically, creating a welcoming learning atmosphere
Provide effective and timely feedback, helping elevate the facilitation of courses and quality of content
Collaborate with other team members across the training organization on a variety of projects
Maintain accurate records of training activities and materials
Demonstrate flexibility by instructing across multiple focus areas, adapting to business needs while maintaining high standards of delivery
Champion innovation in training methods, leveraging new tools and approaches to enhance engagement and effectiveness
Model exceptional customer service in every interaction, reinforcing the values of care and professionalism that define our culture
Demonstrate pride and enthusiasm for working at American Airlines, serving as a role model for professionalism and service excellence
Champion a strong safety culture and customer-focused mindset throughout all training interactions
Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
Ability to work: days/evenings/weekends/holidays
Qualification
Required
Bachelor's degree or equivalent training/experience
2 year of experience working in an airport environment with knowledge of ramp operations or relevant experience
Previous classroom facilitation and management experience
Effective presentation and facilitation skills
Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
Demonstrated leadership skills
Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
Ability to manage multiple projects efficiently and effectively
Effective planning, organization, and time management skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
Ability to work: days/evenings/weekends/holidays
Preferred
Frontline airport or cargo operations experience (e.g., ramp, customer care, or cargo service)
Experience in mainline operations or control center environments
Proficient understanding of adult learning principles
Familiarity with systems and tools used by frontline teams, such as RampLink+, SABRE, DECS, GET, Realtime, QIK CHK, NetTracer, and Gate Reader
Detailed knowledge of airport customer service and cargo operations policies and procedures
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
The Philadelphia Inquirer
2026-01-09
Nassau Guardian
2026-01-09
2026-01-09
Company data provided by crunchbase