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CVS Health · 1 day ago

Credit Supervisor, Revenue Cycle – Monroeville, PA (Hybrid)

Monroeville, PA

Full-time

Hybrid

Mid, Senior Level

$44K/yr - $85K/yr

3+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. They are seeking a full-time Supervisor, Revenue Cycle, responsible for managing credit balance resolution refunds and supervising staff to meet operational needs while ensuring compliance with guidelines.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions; explaining fluctuations in the A/R; maintaining department workflow

Meeting compliance guidelines for timely and accurate refunds/offsets

Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results

Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals

Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed

Providing excellent customer service

Qualification

Insurance billing experienceAccounts receivable experienceLeadership experienceAR reporting skillsMS Office proficiencyCustomer service skillsOrganizational skillsCommunication skillsProblem-solving skills

Required

1+ year(s) of insurance billing or collections, accounts receivable experience, health plan claims processing or adjudication experience, or other acceptable related experience in healthcare insurance

Must live within a 1 hour commute from the Monroeville, PA office

Verifiable High School Diploma or GED required

Preferred

1+ year(s) of leadership experience

3+ Years of insurance billing or collections, accounts receivable experience, health plan claims adjudication experience, or other acceptable related experience in healthcare insurance

Ability to coach, manage, develop, and guide employee performance while establishing meaningful team goals and objectives in order to drive team performance

Ability to find creative solutions to issues and foster that type of creativeness in your team

Ability to develop a highly productive team through solid communications and feedback

Experience in a high volume, fast-paced production environment

Exceptional organizational skills and the ability to effectively prioritize work, multi-task, and follow through on assignments

Strong presentation skills

Excellent oral, written, and interpersonal communication skills

Prior experience with AR reporting including trending, aging, forecasting, etc

Skilled in use of MS Office Applications, particularly Excel

Ability to translate and effectively analyze large data sets

Highly motivated self-starter with the ability to work both independently and as a part of a cross-functional team

Benefits

Affordable medical plan options

A 401(k) plan (including matching company contributions)

An employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.