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CFS · 16 hours ago

Chief Information Officer

Grand Rapids, MI

Full-time

Onsite

Director/Executive

$200K/yr - $250K/yr

CFS is a well-established professional services organization seeking a Chief Information Officer (CIO) to lead and modernize its technology function. The CIO will oversee IT operations for approximately 450 employees and is responsible for transitioning IT from a reactive support function to a proactive business partner.

Human ResourcesStaffing Agency

Growth Opportunities

Hiring Manager

Hannah Peitz (Moore)

Responsibilities

Develop and execute a multi-year technology roadmap aligned with organizational goals

Oversee IT security, infrastructure, applications, and service delivery

Manage and allocate a multi-million-dollar IT budget

Lead and develop a 15+ person IT team, including multiple managers, across distributed locations

Foster a collaborative, accountable culture with a strong emphasis on service excellence

Establish and mature a consistent, scalable Help Desk model and support processes

Prioritize and oversee major technology initiatives with clear ownership and measurable outcomes

Lead data migration efforts from homegrown systems by defining data flows and establishing a consistent source of truth

Improve systems integration and overall technology alignment across the organization

Deliver a concierge or “white glove” approach to end-user support

Address performance and reliability issues with virtual meeting and phone platforms

Oversee conference room technology upgrades and connectivity improvements

Streamline VPN access and permission management as systems evolve

Qualification

Strategic Technology LeadershipIT Security ManagementProject ManagementTeam LeadershipData MigrationSystems IntegrationUser Experience ManagementChange ManagementStakeholder CommunicationService-oriented MindsetResilienceCollaboration Skills