Telecommunications Operator jobs in United States
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PARKVIEW HEALTH SYSTEM INC · 1 week ago

Telecommunications Operator

positionFort Wayne, IN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Parkview Health is seeking a Telecommunications Operator responsible for managing incoming and outgoing calls while providing routine information and dispatching to the appropriate departments. The role requires effective communication under various conditions and involves utilizing the Intellidesk call processing application to ensure timely information delivery to patients and staff.

Hospital & Health Care
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H1B Sponsor Likelynote

Responsibilities

Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs
Carries out paging procedures for employees, providers, and other essential personnel
Acts as an information hub by providing accurate assistance to patients, employees, and external customers
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff
Assists with data entry for the department, staff and any paging information
Complies with all policies and standards

Qualification

Intellidesk applicationCall center experienceCustomer serviceMedical terminologyMultitaskingGeographical knowledgeVerbal communication

Required

High School Diploma or GED is required
Excellent verbal communication and customer service skills
Ability to manage high call volumes in a calm and professional manner
Ability to prioritize and multitask in a fast-paced environment

Preferred

Previous call center experience preferred
Experience in customer service and use of computers – hardware and software, and/or any use of an electronic medical record
Knowledge of medical terminology and hospital policies is preferred
Geographical knowledge of the Parkview service area is preferred

Company

PARKVIEW HEALTH SYSTEM INC

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PARKVIEW HEALTH SYSTEM INC is a company based out of 10501 CORPORATE DR, Ft Wayne, Indiana, United States.
location
Ft Wayne, Indiana, us
people-size2-10 employees
web-link
https://www.parkview.com/

H1B Sponsorship

PARKVIEW HEALTH SYSTEM INC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (12)
2023 (16)
2022 (17)
2021 (21)
2020 (15)

Funding

Current Stage
Early Stage
Company data provided by crunchbase