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Neighborhood Healthcare · 1 day ago

Director - IT Security and Infrastructure

Escondido, CA

Full-time

Hybrid

Director/Executive

$161K/yr - $258K/yr

7+ years exp

Neighborhood Healthcare is a private, non-profit community health organization dedicated to improving the health and happiness of the communities it serves. The Director of IT Security and Infrastructure is responsible for overseeing the organization’s technical infrastructure and IT operations, ensuring security, reliability, and efficiency across all sites while aligning IT capabilities with regulatory requirements.

Health Care

Responsibilities

Provide leadership and oversight to IT support services, including help desk operations and desktop support

Establish IT service delivery standards, SLAs, and escalation paths to ensure timely resolution of technical issues

Implement IT Service Management (ITSM) frameworks, such as ITIL, to improve support workflows and user satisfaction

Monitor and report on service performance metrics, identifying improvement opportunities

Mentor and develop help desk personnel to ensure high-quality customer service and technical proficiency

Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud platforms, and data centers

Manage a primarily hosted and cloud-based infrastructure environment, including third-party managed services, vendor-hosted EHR environments, and integrated SaaS platforms

Ensure the performance and availability of critical healthcare systems (EHR, telehealth platforms, email, VPN, etc.)

Lead IT modernization and infrastructure scalability efforts across multiple facilities

Develop and enforce cybersecurity policies, standards, and procedures in accordance with HIPAA Security Rules and NIST frameworks

Oversee AI security practices, including securing AI/ML models, managing data used in AI workflows, validating outputs, monitoring for model drift, and ensuring compliance with CMS, DHCS, and AI governance frameworks

Conduct regular audits, risk assessments, and vulnerability scans to identify and mitigate threats

Lead incident response and maintain security event reporting and remediation plans

Oversee business continuity/disaster recovery preparedness and ensure readiness

Manage and mentor IT teams including help desk technicians, security analysts, systems engineers, and network administrators

Foster a security-aware culture throughout the organization through education and role-based training

Collaborate with clinical, administrative, and operational leaders to align IT services with organizational priorities

Develop long-term IT plans in alignment with organizational goals and healthcare industry trends

Lead cross-functional technology projects including cloud migrations, infrastructure upgrades, and EHR integrations

Stay current on technological advances and recommend innovative solutions to improve care delivery and operational efficiency

Qualification

HIPAA Security complianceIT infrastructure managementCybersecurity policies developmentIT Service Management (ITSM)Cloud technologiesHealthcare cybersecurityRisk assessmentsLeadership experienceCustomer service orientationCommunication skillsProblem-solving skillsInterpersonal skills

Required

Bachelor's degree in Information Technology, Computer Science, or a related field required

7+ years of progressive IT experience required, including at least 3 years of leadership responsibility over IT help desk or service delivery functions

Demonstrated experience with HIPAA Security Rule compliance and healthcare cybersecurity

Strong knowledge of IT infrastructure, network architecture, desktop support, and cloud technologies

Experience leading hybrid and multi-site support operations in healthcare or similar environments