Compucom ยท 2 days ago
Field Technician II
Merrimack, NH
Full-time
Onsite
Entry Level
$16.50/hr - $27.50/hr
1+ years expCompucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for various businesses. They are seeking a Field Technician II responsible for onsite support and troubleshooting complex technology issues, ensuring the proper operation of applications and equipment. The role involves diagnosing failures, performing repairs, and serving as a liaison for problem resolution.
Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
Responsibilities
Diagnoses mechanical, hardware, software and systems failures, using established procedures
Performs service, repair and/or installation of computer products including system hardware, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. Performs account management and maintenance for various applications and systems
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical skill sets. Follow-up with end users to provide status updates as per service level guidelines (SLA's)
Monitor calls, incidents and requests using client provided ServiceNow tool
Most of the daily duties are onsite each day at Campus location, flexibility to also dispatch would be required with mileage reimbursement
Qualification
Required
Minimum 1 year experience in related field
Sound understanding of customer support, operations, and processes
A+ certification
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Preferred
OEM repair experience, OEM certification for Lenovo/HP is a plus
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 12 days annually)
Paid time off (minimum of 10 days annually, which increases with seniority level)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom
CompuCom is a provider of information technology solutions for businesses.
5001-10000 employees
H1B Sponsorship
Compucom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-03Acquired
Leadership Team
Kevin Shank
Chief Executive Officer
S
Sy Inwentarz
Vice President, End User Computing Solutions
Recent News
2025-07-22
2025-04-23
Company data provided by crunchbase