CUSTOMER SERVICE MANAGER (COFFEE SERVICES) - TIGARD, OR jobs in United States
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Canteen North America ยท 4 weeks ago

CUSTOMER SERVICE MANAGER (COFFEE SERVICES) - TIGARD, OR

positionTigard, OR
timeFull-time
remoteOnsite
seniorityMid Level
money$74K/yr - $92K/yr

Canteen North America is a company that combines food, service, and technology to enhance workplace experiences. They are seeking a Customer Service Manager to service existing clients and develop new office coffee business, focusing on customer retention and profitability.

Food and Beverage

Responsibilities

Will service existing clients & new office coffee business
Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices) and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Customer facing + route supervision

Qualification

Customer serviceCoffee equipment maintenanceSales planningCoffee industry experienceCommunication skills

Required

Excellent communication skills required
Technical ability in the operation, maintenance, and repair of coffee equipment
Must be able to travel to client sites locally
Must be passionate about coffee and providing world class service to our clients and customers

Preferred

A bachelor's degree is preferred
Coffee / refreshment industry experience preferred

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Company

Canteen North America

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Canteen brings breaktime to everyone.
dateFounded in 1929
location
Charlotte, North Carolina, USA
people-size5001-10000 employees
web-link
http://Canteen.com

Funding

Current Stage
Late Stage

Leadership Team

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Erik Snyder
Chief Executive Officer
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Michael Coffey
Chief Strategy and Innovation Officer
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Company data provided by crunchbase