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Southern States Machinery · 1 day ago

Applications Engineer

North Carolina, United States

Part-time

Onsite

Mid, Senior Level

5+ years exp

Southern States Machinery is a company that specializes in machinery solutions, and they are seeking an Application Engineer to enhance customer experience with their products. The role involves supporting customers on-site, troubleshooting issues, and providing recommendations to optimize their use of machinery and software.

Industrial ManufacturingManufacturingSales

Responsibilities

Enhance the customer’s experience through site visits to learn the process and needs for their unique site

Troubleshoot to determine the best experience for the customer, provide recommendations to optimize their experience with the product

Help customers with unique programming issues related to tooling, materials, or design

Help customers with programming issues related to training

Have a positive attitude to keep customers happy

Visit customers after start-ups and commissioning of equipment

Travel to customer locations to instruct customer on application, machine operation, part optimization, maintenance, and safety

Keep the service manager informed by filling out complete service reports

Ensure you are always following all safety rules and regulations of the customer site and our company

Complete and pass course outline

Learn where reference documentation is and navigate through it

Receive training on Trumpf applications

Understand the technical side of the product, look at what operators are doing and give them advice on how to optimize the software, give them ideas and teach them how to run more smoothly/efficiently

Other duties as assigned

Qualification

CNC programmingManufacturing/Mechanical EngineeringCustomer serviceCommunication skillsBasic computer skills

Required

Manufacturing/Mechanical Engineering degree and/or 5 years minimum in applications, installation, service work related experience or a combination of education/exp. equivalent of the required knowledge, skills, and abilities

Basic computer, CNC programming skills

Excellent customer service and communication skills

Valid driver's license with good driving record