Western Union · 19 hours ago
Director, Integrations & Innovation – Retail Software Engineering
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$190K/yr - $215K/yr
10+ years expWestern Union is positioned to become the world’s most accessible financial services company, transforming lives and communities. As Director of Retail Software Engineering, you will lead the evolution of the retail software platform, overseeing middleware, API ecosystems, and ensuring systems are secure, resilient, and performant.
Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments
Responsibilities
Define and execute the roadmap for next-generation retail integrations, transitioning from monolithic architectures to event-driven microservices and cloud-native solutions
Lead Proof of Concepts (POCs) for emerging technologies (AI/ML at the edge, contactless payments, real-time inventory syncing) and drive their adoption into production
Oversee the design and governance of external and internal APIs, ensuring seamless connectivity between POS, e-commerce, supply chain, and third-party vendors
Own the availability, latency, and overall health of critical retail services
Champion Site Reliability Engineering (SRE) practices to minimize toil and maximize uptime (99.99%+)
Lead high-severity incident resolution and conduct blameless post-mortems to prevent recurrence
Drive a culture of data-driven debugging. Ensure comprehensive monitoring (logging, metrics, tracing) is implemented across the stack to proactively identify bottlenecks before they impact the customer
Establish and enforce strict standards for software quality assurance
Oversee the implementation of static analysis, vulnerability scanning, and automated testing frameworks
Aggressively identify and remediate technical debt
Manage "Health & Hygiene" initiatives including patching, upgrading legacy frameworks, and decommissioning obsolete infrastructure
Ensure all software integrations adhere to rigorous security standards (PCI-DSS, SOC2) and data privacy regulations
Recruit, mentor, and retain a diverse team of Engineering Managers, Architects, and Principal Engineers
Partner with Product Management, Security, and Infrastructure teams to align engineering output with business goals
Qualification
Required
Deep understanding of modern architecture (Microservices, Event-Driven Architecture), Cloud Platforms (AWS/Azure/GCP), and DevOps/CI/CD pipelines
10+ years of progressive experience in software engineering, with at least 5 years in a senior leadership role (Director level or above), ideally within retail, payments, or financial services
Demonstrated success leading large-scale engineering teams in a global, matrixed organization
Proven track record of modernizing legacy systems and delivering cloud-native, event-driven architectures at scale
Experience implementing Site Reliability Engineering (SRE) practices and managing 24/7 production environments with high transaction volumes
Experience leading incident management, root cause analysis, and blameless post-mortems
Experience fostering a culture of innovation, accountability, and continuous improvement
Strong cross-functional collaboration skills, partnering effectively with Product, Security, Infrastructure, Compliance, and Business stakeholders
Excellent communication and presentation skills, with the ability to influence and align stakeholders at all levels, including C-suite and global teams
Benefits
Short-term incentives
Multiple health insurance options
Accident and life insurance
Access to best-in-class development platforms
Family First Program
Flexible Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
Company
Western Union
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world.
5001-10000 employees
H1B Sponsorship
Western Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (93)
2024 (86)
2023 (101)
2022 (62)
2021 (90)
2020 (102)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-10-02IPO
Leadership Team
Nicolas Levi
Regional Vice President Middle East Afghanistan Pakistan
Ashutosh Shinde
Head - Technology Engineering Center (India)
Recent News
Cointelegraph
2026-01-09
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2026-01-05
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