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Peach State Truck Centers · 1 week ago

Service Outside Sales Representative

Birmingham, AL

Full-time

Onsite

Mid Level

Peach State Truck Centers is focused on growing service sales across various service areas. The Service Outside Sales Representative is responsible for developing customer relationships, resolving issues, and ensuring customer satisfaction through effective communication and collaboration with department personnel.

LogisticsTransportation

Responsibilities

Make customer contacts daily in person

Set up appointments by phone or e-mail as well

Develop relationships with key customers to grow their business with the company

Be the link between the customer and service to help resolve customer issues

Work with all department personnel to ensure we are meeting the customer expectations

Follow up with customers on our quality issues and work with the Service Manager to resolve any complaints

Learn and understand the Service SOP

Track all customer communication using Decisiv

Knowledge of Elite Support

Maintain Service Advisor and Elite support training in the Aftermarket Resource Center

Will attend all department meetings

Complete weekly call sheets

Other duties as assigned

Qualification

Outside sales experienceAccount managementIndustry knowledgeCommunication skillsInterpersonal skillsTime managementOrganizational skillsPresentation skills

Required

Must have prior experience in outside sales or account management

Must have valid driver's license, own reliable transportation, be able to pass MVR check, and vehicle insurance must meet company's requirements

Exceptional communication and interpersonal skills

Professional appearance and demeanor

Superior time management and organization skills

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Must be able to write simple correspondence

Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization