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Norican · 2 days ago

Customer Service Representative/Inside Sales

LaGrange, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Norican is a global partner in engineering and manufacturing, offering innovative solutions to customer challenges. The Customer Service Representative/Inside Sales role focuses on driving sales growth by coordinating with the outside sales team, maintaining customer relationships, and managing CRM data.

Industrial EngineeringMechanical Engineering

No H1B

Responsibilities

Inside Sales: Timely response and coordination of activities between customer accounts, regional sales, service representative and all departments

Relationship Building: Developing and maintaining strong relationships with clients to understand their needs and offer solutions

Customer Follow-up: Providing ongoing support and follow-up to ensure customer satisfaction and retention

CRM Management: Maintaining accurate records of sales activities, customer interactions, and follow-up actions in the Customer Relationship Management (CRM) system

Product Knowledge: A strong understanding of the products or services being sold

Obtains sales orders for aftermarket parts by working with Outside Sales

Updates and maintains accurate CRM database files of all assigned accounts

Prepares routine cost estimates as required and provides follow-up on principal cost requests

Processes formal complaints, customer returns, and customer adjustments in a timely manner

Actively assist with resolutions of accounts receivable problems