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Global Payments Inc. · 1 day ago

Operations Analyst I

Columbus, GA

Full-time

Onsite

Entry Level

2+ years exp

Global Payments Inc. is a company focused on technical infrastructure and system stability. They are seeking an Operations Analyst I who will monitor system performance and coordinate the resolution of technical issues, ensuring effective communication and documentation throughout the process.

AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments

No H1B

U.S. Citizen Only

Responsibilities

Monitors the performance of systems, applications, networks, and technical infrastructure

Engages on, escalates, and communicates technical alerts, events, and incidents as needed

Opens and manages incident calls (War Rooms) for technical teams to gather and work towards resolution, while ensuring necessary resource engagement

Gather information necessary to provide regular communications around the status, plan of action, and resolution of customer-impacting issues

May support monitoring and/or validation during scheduled change windows

Provides feedback to help ensure monitoring tools are continually contributing to improved operational performance and application stability

Ensure adequate documentation, coordination, and communication of events and incidents

Qualification

Incident ManagementIT Service OperationsITIL certificationJIRAServiceNowMainframe experienceMulti-taskingApplication/Productivity software

Required

Associate degree - IT or Business - or 2+ years of experience in a similar role

Minimum 2 years' experience in Information Technology or Bankcard industry

Applicants MUST be authorized to work in the U.S. (U.S. Citizen or Green Card Holder)

We are unable to Sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship

If you are on OPT EAD student visa, you MUST answer 'YES' to the question that you will require employment visa sponsorship in the FUTURE on the application