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Grand Circle Corporation · 1 day ago

Senior Software Engineer

Boston, MA

Full-time

Hybrid

Senior Level

5+ years exp

Grand Circle Corporation is seeking a Senior Software Engineer for their Call Center Platforms team. This role involves designing, building, and supporting systems that enhance contact center operations, focusing on scalable applications and integrations to improve agent experience and operational efficiency.

LeisureTourismTravel

H1B Sponsor Likely

Responsibilities

Design, develop, and maintain software applications supporting call center platforms and customer engagement tools

Build and enhance integrations between call center systems (e.g., CRM, telephony, routing, analytics) and internal business systems

Collaborate with product managers, operations, and business stakeholders to translate requirements into technical solutions

Write clean, maintainable, and well-tested code while following engineering best practices

Participate in code reviews and contribute to continuous improvement of development standards

Troubleshoot production issues and support system reliability and performance

Contribute ideas to improve agent workflows, customer experience, and platform scalability

Qualification

Backend developmentAPI developmentCloud environmentsDatabase experienceCall center platformsProblem-solvingCommunication skills

Required

5–8+ years of professional software engineering experience

Strong experience with modern backend development (e.g., Java, C#, .NET, or similar)

Experience building APIs and integrating third-party platforms and services

Familiarity with cloud-based environments (Azure preferred)

Experience working with databases (SQL and/or NoSQL)

Exposure to call center, CRM, or customer experience platforms (e.g., Genesys, Salesforce, or similar) is a plus

Strong problem-solving skills and ability to work independently within a collaborative team

Excellent communication skills and comfort working with cross-functional partners

Preferred

Experience supporting customer-facing or high-availability systems

Familiarity with event-driven or microservices architectures

Experience with monitoring, logging, and performance optimization

Interest in improving internal tools and operational efficiency

Benefits

Medical, dental, and vision coverage

Generous paid time off

Paid holidays

Retirement savings plans

Employee travel benefits

Opportunities for professional growth and development

Company

Grand Circle Corporation

Grand Circle Corporation is a travel agency specializing in small ship and river cruising trips.

Founded in 1958

Boston, Massachusetts, USA

1001-5000 employees

https://www.gct.com

H1B Sponsorship

Grand Circle Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (6)

2023 (2)

2022 (5)

2021 (4)

2020 (15)