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The Christ Hospital Health Network · 1 week ago

Scheduler I - Internal Medicine - Mason 2 - Full Time - Days

7450 S Mason Montgomery Rd, Mason, OH, 45040, US

Full-time

Onsite

Entry Level

1+ years exp

The Christ Hospital Health Network is seeking a Scheduler I for their Internal Medicine department. The role involves managing daily patient and physician scheduling, confirming appointments, and ensuring optimal patient satisfaction while handling various clerical duties.

Health CareHospitalMedical

Responsibilities

Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls

Receives and routes messages, correspondence and administrative documents to the appropriate staff

Performs phone system/answering service functions

Manages the physician’s outlook calendar as needed

Greets visitors and patients

Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage’s as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients

Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner

Collects co-pays and outstanding balances

Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines

Must stay abreast of current insurance rules and policies

Maintains cash drawer, logs co-pays and other payments, reconciles balances

May prepare and reconcile deposit slip

Verifies referrals and performs pre-certifications as appropriate

Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc

Manages various work queues in EMR as needed

Orders office supplies and maintains front office and reception area cleanliness

All other clerical duties as assigned

Qualification

Electronic Medical RecordsPractice Management SystemHealth insurance knowledgeCustomer serviceSocial skillsBasic mathHIPAA complianceMulti-taskingComputer skillsVerbal communication

Required

High School Diploma or equivalent

One to three years' experience Customer Service required

Medical office experience and 1-year prior scheduling experience preferred

Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required

Must be able to multi-task and maintain confidentiality

Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone

Excellent customer service skills

Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification

Knowledge of health insurance coverage, requirements

Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math)

Analytical skills required to make decisions based on the facility and clinical situation at hand

Knowledge of and compliance with HIPAA privacy requirements