Westgate Resorts · 1 day ago
Front Desk Supervisor
Orlando, FL
Full-time
Onsite
Entry, Mid Level
$18.50/hr - $18.50/hr
1+ years expWestgate Resorts offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks. As a Front Desk Supervisor, you will manage front office operations, ensure guest satisfaction, and lead the front desk team in delivering exceptional service.
CasinoHospitalityResorts
Responsibilities
Schedules and directs Front Office team members as needed
Serves as Manager of Duty in the absence of the General and Front Office Manager
Greets, registers, assigns rooms to guests and inputs information into property management system
Collects and posts security deposit as each guest checks in
Explain room charges to guest and accepts payment by cash, check or credit cards
Issues room keys
Checks guests out of property management and phone system
Answers all phone calls to the front desk and operator, transfers calls as needed
Turns on or restricts guest phones as needed
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions
Remains aware of room occupancy and availability
Computes bills, collects payments, and makes change for guests
Handle and count cash and process credit card payments and credits
Makes and confirms reservations
Posts charges including rent, phone, and miscellaneous fees to guest folios
Able to listen and find solutions to guests problems
Balance all cash, credit card and other postings to the daily report at end of shift
Makes cash deposit in safe
Coordinate with housekeeping when VIP Guests arrive
Train all new Front Desk personnel
Qualification
Required
One or more years of Front Office leadership experience (supervisory or management)
Must be able to work weekends and holidays
Must be able to stand for 8 hours a day
Must be able to work AM, PM, and overnight shift
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
The Orlando Sentinel
2026-01-03
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