IT DESKTOP SUPPORT SPECIALIST jobs in United States
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Commonwealth of Massachusetts · 16 hours ago

IT DESKTOP SUPPORT SPECIALIST

positionUnited States-Massachusetts-Boston-1 Ashburton Place
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$60K/yr - $60K/yr
date0+ years exp

The Commonwealth of Massachusetts is looking for a highly motivated individual to join the Information Technology Division as an IT Desktop Support Specialist. This role is responsible for providing frontline support to employees, managing IT assets, and resolving technical issues in a Windows 11 and Microsoft 365 environment.

Government Administration
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H1B Sponsor Likelynote

Responsibilities

Set up and configure new user accounts, devices, and software
Ensure departing employees are properly offboarded, including account deactivation and equipment retrieval
Act as the first point of contact for IT-related issues via phone, email, or ticketing system
Provide Tier 1 support for hardware, software, and network issues, escalating when necessary
Prepare, image, and deploy laptops, desktops, and peripherals to end users
Maintain inventory of IT equipment and ensure timely replacements or upgrades
Troubleshoot and resolve common desktop, application, and connectivity problems
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Assist with tracking and maintaining IT assets in the asset management system
Ensure accurate documentation of equipment assignments and returns
Monitor and respond to basic security alerts and incidents
Educate users on security best practices and assist with password resets, MFA, and phishing reports

Qualification

Windows 11Microsoft 365Cybersecurity principlesIT asset managementEndpoint management toolsCompTIA A+CompTIA Network+CompTIA Security+Problem-solving skillsOrganizational skillsCommunication skills

Required

Associate or bachelor's degree in information technology or related field or equivalent experience
A minimum of zero to three (0–3) years of experience in IT desktop support or help desk role
Knowledge of Windows 11 operating system and Microsoft 365 applications
Basic understanding of cybersecurity principles and incident response
Excellent problem-solving, organizational, and communication skills
Ability to work independently and collaboratively in a fast-paced environment

Preferred

Familiarity with IT asset management practices and ticketing systems
Knowledge of endpoint management tools (e.g., Intune, SCCM)
Exposure to ITIL practices and service desk workflows
CompTIA A+, Network+, or Security+ certification

Company

Commonwealth of Massachusetts

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Commonwealth of Massachusetts is a government administration.
dateFounded in 1788
location
Boston, Massachusetts, USA
people-size10001+ employees
web-link
https://www.mass.gov/

H1B Sponsorship

Commonwealth of Massachusetts has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (2)
2022 (6)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
$20.84M
Key Investors
U.S. Department of Agriculture
2024-10-29Grant· $20.84M

Leadership Team

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David J. Kelly
CEO/President
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Mary-Louise White
CEO
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