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KPMG · 20 hours ago

Service Delivery Technician

Houston, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

KPMG is at the forefront of innovation in managed services, focusing on meeting client demands with advanced solutions. The Service Delivery Technician will conduct complex analyses, ensure quality outputs, and foster strong relationships with stakeholders to enhance client satisfaction.

AccountingAdviceBig DataConsultingFinancial ServicesInformation TechnologyLegalManagement ConsultingProfessional Services

No H1B

Responsibilities

Conduct complex analyses and produce high-quality outputs that adhere to regulatory requirements / organizational standards

Achieve established production and quality assurance (QA) metrices for complex tasks, continuously monitoring / reporting on productivity and quality performance to identify areas for improvement

Review Analysts work to ensure accuracy, compliance, alignment with standards, while providing constructive feedback and coaching to foster professional development

Approve client-ready deliverables by certifying accuracy, comprehensiveness, quality, and coordinate with engagement leaders to ensure alignment with client expectations before delivery

Foster strong relationships with key stakeholders, Pod Lead, team members by serving as a point of contact, addressing inquiries, facilitating communication, and proposing tailored solutions to enhance client satisfaction / retention

Handle and safeguard, confidential documents including - cost management workbooks, client presentations, reports, and analysis (adhering to company policies on confidentiality, data security, and accurate documentation)

Qualification

Financial crimes experienceWriting SAR narrativesTransaction monitoringMicrosoft Office SuiteAI tools proficiencyEnterprise collaboration toolsNetworking skillsCommunication skillsPresentation skills

Required

Minimum two years of financial crimes experience

Bachelor's degree from an accredited college or university

Demonstrated success in expanding networks and identifying strategic opportunities within large organizations

Proficiency with Microsoft Office Suite, AI tools, and enterprise collaboration tools

Proven ability to communicate effectively, both orally and in writing, with strong narrative / presentation skills

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)