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Lake Ridge Bank · 1 day ago

Digital Operations Q2 Specialist

Verona, WI

Full-time

Onsite

Mid Level

3+ years exp

Lake Ridge Bank is looking for a motivated professional to join their team as a Digital Operations Q2 Specialist. This role supports the migration of the bank's online banking platforms and provides ongoing operational support for Q2 system management and digital services after the migration is complete.

BankingFinanceFinancial ServicesLendingMobile AppsWealth Management

Responsibilities

Serve as a primary operational resource supporting the migration from Fiserv Consumer and Business online banking to Q2

Submit, track, and monitor migration-related cases with both Fiserv and Q2, ensuring timely resolution

Maintain detailed documentation of issues, testing results, case history, and system findings for audit and project tracking

Participate in UAT, regression testing, parallel testing, and configuration validation

Support data mapping, data validation, and reconciliation efforts to ensure accurate migration of online banking profiles, entitlements, alerts, payments, and scheduled transfers

Validate user roles, permissions, security settings, and digital payment configurations throughout all test cycles

Work closely with the project manager to communicate risks, dependencies, deliverables, and outstanding issues

Support change management processes, ensuring system updates, configuration changes, and vendor releases are tested and validated

Identify potential client impacts related to digital banking changes and coordinate remediation or communication with appropriate teams

Participate in vendor review calls with Q2 and Fiserv, maintaining structured documentation and tracking action items

Provide Tier 2/3 support for Q2 online banking once the system is live

Submit and manage production cases with Q2 for issue resolution, enhancements, and maintenance

Support ongoing configuration governance, entitlement management, and digital channel oversight

Assist in managing ancillary digital services, including: Zelle® (operations, disputes, integration, and support), Bill Pay (administration and issue coordination), Wire Manager (operational troubleshooting and support), ACH Manager (operational troubleshooting and support), Alerts, transfers, digital payments, and other integrated services

Assist with fraud, authentication, and digital security escalations, partnering closely with Financial Crimes and Information Security

Maintain digital banking procedures, troubleshooting guides, known-issues logs, and departmental documentation

Support ongoing reporting, volume tracking, downtime notifications, and vendor performance monitoring

Assist with operational risk mitigation efforts by documenting controls, preparing audit materials, and maintaining FFIEC-aligned procedures

Help manage departmental projects, including implementations, system upgrades, and cleanup efforts

Maintain and update procedure manuals, storage protocols, and retention policies

Assist in the rollout, administration, and ongoing management of digital services and payment platforms such as Zelle®, Bill Pay, Wire Manager, and ACH Manager

Represent the Bank in professional and community activities

Actively participate in training programs to stay updated on digital banking trends and technologies

Partner effectively across all levels of the organization and maintain positive working relationships

Qualification

Q2 online bankingFiservDigital payment systemsData validationMicrosoft Office SuiteInterpersonal skillsOrganizational skillsAttention to detailTime management

Required

Bachelor's Degree in Finance, Economics and/or similar field of education and a minimum of 3 years of similar work experience

Exceptional interpersonal and communication skills (verbal & written) to be able to interact and communicate with a diverse group of clients

Excellent organizational and time management skills

Good accounting/math skills with the ability to work precisely with numbers and financial calculations

Strong attention to detail with the ability to work efficiently & accurately

Demonstrated ability in exercising independent judgment

Strong organizational skills, including the ability to prioritize and remain calm while working in a fast paced/deadline driven environment

Good working knowledge of Microsoft Office Suite, proficient typing/keyboarding skills and the ability and willingness to learn new programs and software

Ability to meet deadlines in a fast-paced production environment

Ability to maintain confidential customer information

Ability to represent the organization in a professional, positive manner