Verisk · 3 days ago
Saas Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelVerisk is a leading data analytics and technology partner to the global insurance industry. The SaaS Support Specialist is responsible for ensuring customer success by providing first-level support for external customers and engaging with customer support requests through various channels.
AnalyticsFinancial ServicesHealth CareInformation ServicesInsurancePublic RelationsRisk Management
Responsibilities
Provide remote software support for new and existing agency and carrier customers
Create and update technical support materials on company support website
Provide Tier One Support responding to product issues/questions
Provide timely and accurate information to incoming customer calls and support tickets
Gather customer feedback, translating it into actionable responses consisting of software enhancement requests / business requirements
Proactively identify opportunities to enhance customer proficiency with company software by recognizing common issues and soliciting input from the Support Team
Escalate problems to appropriate individuals within the SuranceBay team
Provide timely feedback to the company regarding service failures or customer concerns
Versatile attitude with the ability to work independently within a small team
Qualification
Required
Proven software support experience
Strong phone and e-mail contact handling skills
Ability to multi-task, prioritize and manage time effectively
Ability to easily adapt to changing work situations
Technical documentation experience
A quiet home work space with fast, reliable internet
Benefits
Health Insurance
A Retirement Plan
Disability benefits
A Paid Time Off program
Company
Verisk
Verisk Analytics is a data analytics and risk assessment firm for the insurance sector.
Founded in 1971
5001-10000 employees
H1B Sponsorship
Verisk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (4)
2022 (4)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.4B2025-08-07Post Ipo Debt· $1.5B
2024-05-21Post Ipo Debt· $400M
2023-03-03Post Ipo Debt· $500M
Leadership Team
Lee Shavel
President and Chief Executive Officer
Eli Schwarz
Chief Strategy Officer @ Verisk Marketing Solutions
Recent News
2026-01-09
2026-01-03
2026-01-03
Company data provided by crunchbase