Kittitas Interactive Management ยท 2 days ago
Program Services Director
Yakima, WA
Full-time
Onsite
Lead/Staff, Director/Executive
$39/hr - $42/hr
2+ years expKittitas Interactive Management is seeking a Program Services Director to maintain and grow client relationships while acting as a liaison between clients and the company. The role involves overseeing program services, enhancing client satisfaction, and collaborating with various departments to improve support programs.
Health CareNon ProfitRehabilitationSocial Impact
Responsibilities
Develop and define Program Services
Work according to set standards and operating procedures
Develop open and effective channels of communication with all other departments
Supervise Program Services Managers
Develop and implement policy and procedure
Oversee Power BI, Program Services stats
Utilizes critical thinking skills to identify and execute effective solutions to problems
Frequently check-in with clients to confirm their satisfaction
Subject matter expert on programs offered
Direct internal projects and determine the best utilization of resources to increase client satisfaction
Determine best utilization of resources
Work directly with Program Managers while planning client care
Answer client questions or concerns in a timely, informative, and professional manner
Calmly handle client complaints and work to find solutions
Communicate via telephone, email, and other electronic communication means
Report major problems to responsible departments
Work with and report progress to Executive Leadership Team
Maintain compliance with necessary specifications and regulations
Direct the development and implementation of client plans, including:
Plans Treatment Plans
Functional Assessments (FAs)
Positive Behavior Support Plans (PBSPs)
Individual Instruction & Support Plans (IISPs)
Develop and foster growth within existing clientele
Direct client planning meetings for KIM:
Treatment Team
Assessments
Intake
Transitions
Oversee client documentation
Direct all data collecting of KIM client information regarding client planning
Maintain relationships with DDA and external stakeholders
Direct client planning paperwork that involves guardians/legal representatives
Oversee incident reporting for non-medical issues
Direct oversight of incident reports, T-logs, and RCS reports
Report promptly instances of injuries, behaviors, abuse, and safety hazards, etc. to the proper chain of command
Oversee client consents
Acknowledge the needs, wants, and rights of clients with dignity and respect
Inform clients of any new available services
Maintain a high degree of confidentiality when dealing with client matters relative to organizational functions. Treat client information carefully and confidentially maintaining privacy and security at all times. Be honest with all KIM parties, providing them clear, complete, and factual information
Qualification
Required
Bachelor Degree desired, but not required
Minimum 2-3 years of Client Services experience. Prefer 1-2 years in leading a client services function
Ability to work with minimal supervision
Excellent written and verbal communication skills
Capability to adapt to a fast-changing environment
Exercises time management skills to manage multiple high priority projects
Ability to gain the trust and confidence of the executive and management team
Current criminal background check, cleared by DSHS before working alone, unsupervised with clients
Valid driver's license or Washington State ID
Preferred
Active NAR, NAC, CNA or higher credentials preferred
Benefits
Dental insurance
Vision insurance
Referral program
Vision insurance
401(k)
Paid Sick-Time
Employee Assistance Plan
Medical insurance
Company
Kittitas Interactive Management
Kittitas Interactive Management provides community protection programs, home rehabilitation, personal care, and home support services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase