Archbold · 1 day ago
DESKTOP SUPPORT MANAGER
Thomasville, GA
Full-time
Onsite
Senior Level
5+ years expArchbold Medical Center is a healthcare system that provides high-quality medical care and is seeking a Desktop Support Manager. The role involves leading the technical support team, managing IT service management practices, and ensuring effective vendor relationships while maintaining compliance in a healthcare environment.
Health CareHospitalNon Profit
Responsibilities
Demonstrate strong leadership capabilities, including the ability to mentor, coach, and develop technical staff while managing performance and succession planning
Maintain a solid understanding of ITIL principles and IT Service Management practices, with proven experience in incident, problem, and change management workflows and adherence to service-level agreements
Manage hardware and software lifecycle processes, including procurement, deployment, patching, and secure disposal
Manage vendor relationships effectively
Possess technical proficiency with advanced knowledge of Windows 11, Microsoft 365, Intune, endpoint management, printing, peripherals, and remote support tools
Ensure seamless support in a regulated healthcare environment with excellent communication, customer service, and incident leadership skills
Assume responsibility for all privacy, security, administrative, and operational duties as assigned
Qualification
Required
High School Diploma/GED
A minimum of 5 years' experience in Information Technology or equivalent experience in business- or job-related role
Technical proficiency is critical, with advanced knowledge of Windows 11, Microsoft 365, Intune, endpoint management, printing, peripherals, and remote support tools
Excellent communication, customer service, and incident leadership skills
Preferred
Advanced education, including a bachelor's or higher
A minimum of 3 years management experience
Experience in Healthcare IT management
Preferred certifications include CompTIA A+, Network+, and ITIL 4 Foundation
Healthcare privacy and security training
Experience with tools such as ServiceDesk Plus, Endpoint Central/Intune, Citrix Workspace, Oracle/PowerChart, and Microsoft 365
Familiarity with clinical workflows and applications, including EHR and PACS systems
Benefits
Medical / Dental
Retirement Plan
PTO and paid life insurance
Work/Life Balance
Planning for the Future
Low-Cost Prescriptions
Health & Wellness Benefits
Planning for Life’s Unexpected Moments
Helping You to Advance Your Career
Company
Archbold
Archbold is a four-hospital, four nursing-home system with more than 650 beds.
1001-5000 employees
H1B Sponsorship
Archbold has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Darcy Craven
President/CEO Archbold Medical Center
Greg Hembree, CPA, FHFMA
Sr. Vice Presient and CFO
Company data provided by crunchbase